Participant

Question

Camera raw says it's up to date, but it's not

Forum|Forum|5 years ago
April 24, 2020
4 replies
2639 views

In my Adobe apps home page, it is telling me that Camera raw is up to date (a tick with "up to date" below the Camera raw icon). But when I import an image, it is not displaying properly because it is still using an older version (10.5). I'm using the latest version of Photoshop 2020. Suggestions?

This topic has been closed for replies.

JP Hess

Inspiring

Since I'm not familiar with the Mac, I'm afraid I'm working at a disadvantage here. Is it possible to go into those folders and look at the properties for each of the Camera Raw versions to determine the date of the plug-in? You only want to retain the one with the most recent date. I suggest moving all of the others to a subfolder, remembering where they were originally in case that doesn't solve the problem. Either that or drop the "8bi" from the file name of the other versions. Do something so that they will be recognized by the operating system.

C

claired94944960

Participant

Hi Guys,

I have run into the same problem. I have updated to the latest Lightroom and Photoshop. I am trying to use the 'edit in Photoshop' option. It used to open with lightroom edits, but is not letting me now. It's asking that I update the Camera Raw plugin (see pic attached). However, it is updated in my cloud (see pic attached). When I check in Photoshop (the latest version - see pic attached) and search for the Camera RAW plugin, it is displaying as the older 2020 version.

Problem is, I can't find any files at all on my computer so I am unable to delete an older version as suggested above. (see pic with 0 files)

Any ideas?

C

claired94944960

Participant

Okay, so I just clicked 'render using Lightroom' and it did the same job as normal just duplicating the files into tifs first before then opening them in Photoshop to be edited. All good.

JP Hess

Inspiring

I have never attempted to maintain two versions of Photoshop on my computer. However, "I think" this could be the source of your problem because you have conflicting versions of Camera Raw installed on your computer. Please understand that I'm not an expert. But from years past I have read where having different versions of Camera Raw can confuse Photoshop precisely in the way you are experiencing right now. Someone else might correct me. But if you can go to the folder where Camera Raw is installed I think you will discover that there are two versions. You need to remove the version with the oldest date. At least put it in a different folder if you don't want to get rid of it completely, and see if that fixes your problem. Give that a try, and if it doesn't resolve things then I'm out of ideas.

If you don't know the path to Camera Raw, do a search using Finder looking for Camera Raw.8bi (at least that's what it is in Windows). If that doesn't work then try Camera Raw.*.

paulm94130587Author

Participant

Thx. This is helpful. I can see 4 Camera raw blue folders in Finder but it is not clear from clicking on them (which takes you to various sub-folders) which is the latest/old etc. Maybe I should just remove them all and try to start again?

JP Hess

Inspiring

That contradicts what you indicated in your opening comment when you indicated, "I'm using the latest version of Photoshop 2020." What version of Photoshop are you really using?

paulm94130587Author

Participant

I have version 21.1.2 open which is the version I want to use. I believe this is the latest version. But right now, it is not compatible with camera raw, which even though it says it is up to date, is still loading an old version (see second screenshot). What I mentioned in my earlier e-mail, is that this has forced me to go back and use an older version of photoshop which is compatible with the 10.5 version of camera raw. Any suggestions would be much appreciated. It's quite possible i'm overlooking something or doing something dumb.

JP Hess

Inspiring

I suspect that your Creative Cloud Desktop is not up to date. Do you have it configured to automatically keep up to date?

paulm94130587Author

Participant

Yes - have always had these settings activated, so this isn't the problem. Right now I've gone backed to using an older version of photoshop which works with the older version of camera raw but would obviously prefer to use the latest versions.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded