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Bruce AB
Known Participant
August 22, 2018
Question

Camera Raw Stops Suddenly in Middle of Edit

  • August 22, 2018
  • 1 reply
  • 2159 views

I asked this same question back in July, and it looks like I need to start again seeking a solution.

I am having a problem with Camera Raw freezing, but I think under different circumstances from what I read in other threads. It loads a raw file just fine, it runs at speeds I consider normal, it will open and run Photoshop just fine. I have the latest updates for Photoshop CC, and the latest updates for Win 10 (ACR 10.5, PS 19.1.6). However, at some point in the Camera Raw edit the entire computer will suddenly freeze without warning. It happens at a random moment, but most often on the second image I edit. I'm fairly sure it will always freeze if I continue the edit in Camera Raw long enough. Intricate and numerous brush strokes or movements of sliders may increase the likelihood of the problem occurring. It never happens in Photoshop itself or any other software I run on the same computer. This problem started some 6 months ago even though I have not changed the Win 10/Photoshop setup for many years other than routine updates.

In an effort to fix the problem, I have increased the cache from 10 GB to 60 and then to 100 GB and moved it from my SSD drive to a conventional hard drive. The graphics processor box in ACR has been unchecked always.

When the freeze occurs, there is a delay of perhaps 30 seconds and then a Windows blue screen appears saying there was an unrecoverable error ("your PC ran into a problem and needs to restart") and it is collecting information and will restart. Stopcode WHEA_UNCORRECTIBLE_ERROR.  It then goes into a reboot. Afterwards, everything about the edit is lost. Photoshop has no memory of even what the name of the file was that had been loaded. The Windows Event Viewer/Applications has no events flagged with red as a fatal error, and the events I do see have no particular meaning to me.

Suggestions? Ideas?

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    August 23, 2018

    Hi Bruce,

    We're sorry to hear about this, in most case the blue screen crash occurs due to a hardware issue. Could you please let us know does it happen in any other application?

    Also, please open Photoshop and go to Prefences > File handling > Camera Raw Preferences and uncheck "Use Graphics Processor" and click OK.

    Then try testing Camera Raw and let us know if it helps with the issue.

    Regards,
    Sahil

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    Bruce ABAuthor
    Known Participant
    August 23, 2018

    Sahil, according to what I have read the WHEA_UNCORRECTIBLE_ERROR can be caused by a number of issues including hardware. I've tried different graphics drivers, and have eliminated possible competing drivers such as audio drivers, but none fix the problem. It is strange that Windows 10 cannot recover gracefully if the problem is at the application level (i.e., within ACR). Windows can only do a complete reboot. My theory is that the error message is thrown after some inner level of Windows realizes that the system is totally frozen at all higher levels of the operating system. I've also dug into the BIOS and cannot see any obvious problems there.

    It is possible that it is a Windows problem and not an ACR problem, but the crash only happens with ACR. It never happens in Photoshop, for example, nor while running word processing and other applications of that sort. The only other application that I am typically running at the same time is Nikon's ViewNX-i, which I use instead of Bridge to find the image I want to edit and to launch Photoshop. The next thing I plan to try is to not run ViewNX and launch from Bridge instead, to see if ViewNX is interfering somehow while idling in the background. This is just a guess on my part, but it is all I can think of to try.

    This same hardware and applications used to play well together with no crashes. Something changed about six months ago, but to my memory there have been only the normal pushed-down updates to all of the software I've mentioned for the past five years or so.

    "Use Graphics Processor" has always been unchecked so that is not it. Another previous suggestion was to increase the size of the cache. At this point it is huge, at 100GB and the crashes continue to happen.

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    Bruce ABAuthor
    Known Participant
    August 24, 2018

    Unquestionably, the system freezes when I am doing a long session in camera raw and at no other time. The more fine touchups I do with a brush, for example, the more likely of a freeze and loss of all my edits. Any adjustment can bring on a freeze. It does not happen if an edit session is open but I am not making edits. Too bad ACR doesn't have an auto save.

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