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TerryDa
Participant
May 12, 2026
Question

Camera RAW "There was an unexpected error and your request could not be completed.”

  • May 12, 2026
  • 3 replies
  • 25 views

I’m reaching out to the community for assistance with an issue in Adobe Camera Raw that keeps recurring.

Quite often, when I attempt to create a mask, I receive the following error message:

“There was an unexpected error and your request could not be completed.”

Immediately afterwards, a second message appears:

“The graphics processor has encountered an unrecoverable error. Due to a run‑time error, GPU acceleration has been disabled for the remainder of the session.”

This behaviour is now happening frequently, and it interrupts my workflow every time masking is required. If anyone could point me toward reliable guidance, known fixes, or relevant Adobe documentation, I would be very grateful.

Thank you in advance for your support.

    3 replies

    TerryDa
    TerryDaAuthor
    Participant
    May 13, 2026

    Thank you very much Erik, I very much appreciate your help.

    TerryDa
    TerryDaAuthor
    Participant
    May 12, 2026

    Yes, sure, if it helps.
    Processor    AMD Ryzen 7 7840HS w/ Radeon 780M Graphics      (3.80 GHz)
    Installed RAM    16.0 GB (15.2 GB usable)
    System type    64-bit operating system, x64-based processor
     

    Erik Bloodaxe
    Legend
    May 12, 2026

    Quote from Adobe, 

    "The AMD Radeon 780M meets the minimum specifications to run Adobe Camera Raw. Thanks to its DirectX 12 Ultimate support and RDNA 3 architecture, it provides hardware acceleration for basic image editing, sliders, and standard display functions. 

    However, because it is an integrated graphics processor (iGPU) that relies on your system's unified RAM, you will experience performance bottlenecks with heavy workflows."

    I am not familiar with your graphics hardware but your issue sounds very much like a GPU problem. The last paragraph above sounds a little ominous. I have a discrete GPU with abundant VRAM and Camera Raw runs smoothly, speedily and never crashes or hangs. Not a cheap option to fit a quality discrete GPU but possibly needed. Sorry but I can't troubleshoot further.

    Erik Bloodaxe
    Legend
    May 12, 2026

    Can you please supply your system details, OS and GPU in particular?