Inspiring

Question

Can't Install Camera Raw 8.5 w/Photoshop CC on OS X

Forum|Forum|11 years ago
June 13, 2014
8 replies
14305 views

I'm trying to install Adobe Photoshop Camera Raw 8.5 for CC on OS X. I open the .dmg file and run the AdobePatchInstaller.app. I get "Update Failed. Updates could not be applied. This patch is not applicable for you..." Hmmm. I am using Photoshop CC and I did download AdobeCameraRaw-8.5-CC-mul-AdobeUpdate. Thoughts?

This topic has been closed for replies.

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REDennis

Participating Frequently

My solution, found elsewhere in the Adobe Communities, was to find the ACR v8.5x file that was installed and operational for my Lightroom 5.5, and copy that file to the appropriate Adobe PS CC 2014 subdirectory. Once I did that ACR v8.5x opened properly in PS. No other method of installing Photoshop CC or CC 2014 installed ACR v8.5x on my Windows 7 x64 system.

duc_sue

Participant

What is the location to the file in lightroom?

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REDennis

Participating Frequently

I too am having this problem. I am on Windows 7.

Both my copies of Photoshop CC and Photoshop CC 2014 show ACR version 8.0.0.137. My copy of Lightroom shows ACR vers 8.5. This afternoon I reinstalled Photoshop CC using the "previous version" directions listed in the above post dated June 23 - no effect on updating CC or CC 2014 to ACR 8.5.

When I open the "Help" "Updates" menu in Photoshop CC 2014, it shows that my system is current and updated (which it obviously is not). Preferences there also list Photoshop Camera Raw 7 and Photoshop Camera Raw 8, so update preferences seem to be set correctly, yet it is not picking up the need to update to version 8.5.

I'm at a loss as to how to proceed. Any additional help is appreciated.

ssprengel

Inspiring

Here is the manual install process Adobe has posted because so many people have this problem:

http://helpx.adobe.com/x-productkb/multi/camera-raw-applictions-cannot-updated.html

If you’re on a Mac, note that the paths in step 4 are from the root of the Macintosh HD, not under your User folder which sometimes begins with a tilde (~).

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ventanas1

Known Participant

I had this problem for some time, my laptop running Win 8.1 (yuk) was updating without problem. My desktop with Win 7 was not.

I even assumed for a while that the latest updates were for Win 8 only. It was when I checked them out I realised this was not so.

Finally decided to have one more go on here and found the post from just over a week ago. I followed the instructions and after the reinstall of Photoshop CC 2014, all of a sudden everything had an update.

(Bridge; Photoshop CC; Extension Manager and Photoshop CC 2014).

However one program will still not update (Elements version 12) But I had already worked out Adobe's fix and copied ACR from the Photoshop Plugins folder to that of Elements.

Quicker than a reinstall.

The only issue I have now is the extension manager no longer recognising .MXP files. The current Extn Mngr won't convert them, but Extension Manager CS6 should.

It does seem to work at first - run the program\Tools\Convert MXP to ZXP, then get asked where to save. Choose a location, click save and nothing appears. Still stuck with the original MXP which is useless.

Grateful if anyone has any ideas on this.

Also does Lightroom actually use ACR or is it part and parcel of the program. I don't seem able to find a file in any of the obvious places.

One thing that has happened is my Window\Extensions menu command is no longer greyed out. Reinstalling On One Premium 8.5.1 solved that.

One thing though, it's OK Adobe showing how to fix ACR, but if the programs will not update at all what else is not coming through?

REDennis, try reinstalling CC 2014 and not CC, this is what I did. But your versions of ACR should still be much later than this. Good luck.

Spitfire CH87

Participating Frequently

I expierience the same problems. Can't update to ACR 8.5. And the Creative Cloud Updater keeps updating Bridge CC, PS CC and PS 2014 CC...

Ashutosh.Nigam

Adobe Employee

Follow the below mentioned steps to resolve the issue:

Quit and Relaunch CC app

http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_10491

Open the Adobe Creative Cloud application.
- Mac OS: Go to the Applications folder and open the Adobe Creative Cloud alias.
- Windows 7: Go to Start > All Programs > Adobe Creative Cloud
- Windows 8: Open the Adobe Creative Cloud application from the Start Screen.
Click the Apps tab in the Adobe Creative Cloud applications.
Click on All Apps, then Previous Version

Your installed CC Product would be listed, Click on Install Drop-down and then select the CC 2014 to install.
After Successful Installation, Update your Product

Let me know if you are still not able to Update ACR.

Regards,

Ashutosh

Spitfire CH87

Participating Frequently

Thanks for your help... But PS CC 2014 is not listed under previous versions. My Apps are all updated, but as you can see, ACR 8.5 is not.

After restarting my computer, all updates are gone... Seriously, I'm getting frustrated!

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raffi-c

Participant

i did uninstall Bridge CC Photoshop CC + Photoshop CC 2014

uninstalled Adobe Creative Cloud Desktop App + Trashed Adobe Manager etc...

this is not working at all Camera Raw still in 8.4

this situation come from February update since the last version of CC did not update automatically Camera Raw i had to uninstall Bridge to get the update but this major update this is not working at all

Ashutosh.Nigam

Adobe Employee

Hi All,

Please provide me with a snapshot from Ps->Help->Update->Preferences. Please ensure Camera Raw entries are present here.

Please confirm your ACR version from Help->About Plugin->Camera Raw and provide us with the following logs.

You can find them at:

ACR Installer logs

For Mac:

Library\Logs\Adobe\Installer

For Win:

Program Files(x86)\Common Files\Adobe\Installers

AAM logs

For Mac:

/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

For Win:

C:\Users\<username>\AppData\Local\Adobe\AAMUpdater

You can zip all the files together and send us through mail. This would help us in finding the root cause.

Appreciate your help. Apologize for the inconvenience.

Regards,

Ashutosh

asnigam@adobe.com

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-_JM_-

Known Participant

Hi Ashutosh

I have the same problem, updated to PS CC 2014, AAM reports that there are no updates and yet ACR version is 8.4.1. There are no installer logs for Photoshop Camera Raw beyond 8.4.

Bridge also did not update or even show up in CC.app as an item that needed to be updated. I needed to uninstall Bridge (with uninstaller) quit the CC.app and once restarted it found the new version and installed.