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melanieh65357805
melanieh65357805
Participant
February 21, 2018
Answered

Can't launch DNG Converter 10.2

I have Lightroom 5.7.1 and have downloaded the DNG converter 10.2.

I can't get the file to launch/open, though.  My computer indicates it has finished installing but it doesn't show up in my programs.

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    dfranzen_camera_raw
    dfranzen_camera_rawCorrect answer
    Adobe Employee
    March 14, 2018

    If you have this problem please try installing Microsoft's Visual C++ Redistributable for Visual Studio 2015

    Available for download at this URL:

    https://www.microsoft.com/en-us/download/details.aspx?id=48145

    Thank you,

    David

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    7 replies

    dfranzen_camera_raw
    Adobe Employee
    dfranzen_camera_rawCorrect answer
    Adobe Employee
    March 14, 2018

    If you have this problem please try installing Microsoft's Visual C++ Redistributable for Visual Studio 2015

    Available for download at this URL:

    https://www.microsoft.com/en-us/download/details.aspx?id=48145

    Thank you,

    David

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      rociopallares
      Participant
      April 15, 2018

      I've installed Microsoft's Visual C++ and I could open Dng converter last week. Now I have again the same problem, can't launch DNG converter anymore. I've tried to unstillad Microsft Visual C++ and install it again but nothing... What can I do?

      Many thanks

      Rocio

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      JP Hess
      JP Hess
      Inspiring
      April 15, 2018

      If you have an older version of the DNG converter (older than 10.3) I would suggest installing the 10.3 version that was released recently. I think they fixed an issue that was plaguing an earlier version. No need to uninstall the old one, just install the new one.

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      JP Hess
      JP Hess
      Inspiring
      March 11, 2018

      I have seen a reply from an Adobe staff member saying that Adobe is aware of the problem and is working on it. If your camera is supported in DNG converter 10.1, you could try that version in the meantime.

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      Per Berntsen
      Community Expert
      Per BerntsenCommunity Expert
      Community Expert
      February 21, 2018

      The installer should put a shortcut on your desktop, but if it didn't, you will have to locate the .exe file and create a shortcut to that.

      On Windows, the converter is installed to C:\Program Files (x86)\Adobe ​(it's a 32-bit program).

      Probably somewhere similar on a Mac, but since I don't use a Mac, I don't know.

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      fredv84796988
      fredv84796988
      Participating Frequently
      March 10, 2018

      There is a bug in 10.2 which prevents the converter to launch. It works fine in some Windows 10 versions . In some it works and in some it don't. I reinstalled windows without installing any other apps but it still isn't going. So it is really the 10.2 / windows version combi.

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      Akash Sharma
      Akash Sharma
      Legend
      March 14, 2018

      We are aware of this problem and our Engineering team is working on it. Please add your vote by clicking the "me-too" option here: Camera Raw and DNG: DNG converter 10.2 installs but fails to open | Photoshop Family Customer Community

      Thanks,

      Akash

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