Participant

Question

Can't open CR2 files in Photoshop

Forum|Forum|6 years ago
March 20, 2019
3 replies
10697 views

I'm using Photoshop CC 20.0.4 ACR 11.2.0.135 Mac OS 10.13.6

I downloaded Adobe DNG Converter 11.2.1 (159) and it apparently doesn't recognize CR2 files, which are grayed out.

Please advise.

Tom

Problem or error

This topic has been closed for replies.

adriana ohlmeyer

Adobe Employee

For the DNG Converter, you must select the folder the files reside in and not individual files, in order to make the conversion.

Participant

I'm having the same problem. I need to process images from a shoot yesterday, and I can't open CR2 files that were fine until this latest update.

adriana ohlmeyer

Adobe Employee

Would you please send us the file you are unable to open, together with your system info? Photoshop>Help>System Info copy and paste it.

Participant

I found the problem. It did not recognize the file because the Raw plug-in wasn't installed. Apparently, we need to install this plug-in separately. It's always been a part of previous installations, so that threw me off. I installed the plug-in and it works fine now.

Adobe Employee

Hi Tom,

Sorry to hear that you're not able to open CR2 files in Photoshop, could you please let us know what camera model you're using?

Also, have you tried reinstalling the camera raw plugin and see if it helps? Camera Raw plug-in installer

Regards,
Sahil

Participant

The images in question were taken with a 5D MkII (which was modified in 2010 for use in astronomical images). I reinstalled the ACR plugin. No joy. I get this error message:

Could not complete your request because Photoshop does not recognize this type of file.

Community Expert

Community Expert

Can you upload one of your CR2 files to Dropbox or similar and post a link here so we can download it?

We can try opening it on our systems.