Participant

Answered

Can't open CR2 files in photoshop and camera raw

Forum|Forum|12 years ago
June 10, 2013
8 replies
308850 views

This weekend I rented a Canon 5D Mark iii. I have downloaded the files and all of the thumbnails in camera raw say CR2 and when I try to open Photoshop does not recognize this product.

I have:

Photoshop CS4

Camera Raw CS4

Canon 5D Mark ii

I have checked my updates folder and all my updates are current. Do I need to upgrade to CS5 or is there a way around this?

This topic has been closed for replies.

Correct answer JolandaMC

Something is wrong with how the camera is showing you the contents of the camera memory card.

Try to use a card reader instead of connecting the camera to the computer via USB.

For reference, here are a couple of your screenshots showing the issue you're having with the 100EOS5D folder contents:

Thx for your attention and help.

I've turned my laptop inside out and checked all the updates, but that was not the problem and/or solution.

The problem was Canon Utility 2; I've deinstalled that program and now it al works as it should work.

chandac13183135

Participant

I have Photoshop Extended 5, upgraded from CS4 and a Canon 5D Mark III. Can't open files. What download do I need to use to get these images recognizable in Camera RAW?

Help!

Jeff Arola

Community Expert

You need camera raw 6.7

windows

Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.7.1 Update

mac

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7.1 Update

ahatch221

Participant

I'm running into the same problem. Lightroom won't recognize my RAW files from my Canon 5D MIII. Made all the updates needed, and it still won't work. Any suggestions?

P

peterh12213088

Participant

Hello,

I had a problem like this with Lightroom 5.7. With a Canon 350D, which is 2008 vintage. I could see the thumbnails but couldn't import them. An error message came up in Lightroom to say the CR2 file format wasn't supported. It was odd because the in the previous days I'd had no problem. I had imported images images from the 350D CF card to the same computer using Lightroom 5.7. The issue turned out to be the card reader I was using. I had misplaced my normal card reader and tried to use an old one I had stored. I reached this forum and found others with a similar problem. I am using the Q Pix digital all in one card reader/ writer III which works. I posted this in case in some instances of CR2s not being read it might be worth checking your card reader.

S

switepine

Participating Frequently

Thanks for th info on the Canon Utility but how do you un install it?

J

JolandaMC

Inspiring

I've a problem which seems like your problem: I use a Canon EOS 5D MII, a pc with windows 7 and the latest version of Adobe CC.

I also use a laptop with Windows 10 and the same latest version of Adobe CC.

In my pc: no problems.

In my laptop: it does not recognise the CR2 files: not the Windows searcher and not in Camera RAW or Lightroom. MOV files made with this camera a handeled okee, but I can't see my photo's.

What could be the issue here?

ssprengel

Inspiring

Please verify what versions of Photoshop, Lightroom and PS/Camera-Raw you have on the Windows 10 laptop:

PS / Help / About Photoshop.

LR / Help / About LR or LR / Help / System Information

PS / Help / About Plug-in / Camera Raw

What specific error message do you get in PS/ACR and LR?

J

JolandaMC

Inspiring

I use the most recent updates from Br, Ps and Lr...just updated at 26th june 2016.

I don't get an error, but Br can only see my MOV files on the CF card and not the CR2 files.

Windows can also see my MOV files and sees that there are other files on the CF card, but doesn't recognise the files....it shows white icons with a blue stripe and can't tell me what kind of files they are. So I can't open these files on the laptop.

A

Artinart

Participant

I know all that.

I have been using a canon 70D for a year with no problems opening CR2 files in older versions of Bridge and Photoshop. Now I got a Macbook pro and wanted the new CC installed on here and nothing works. Now I signed up for your plan, its NOT working. In creative cloud it says update and then I try to update, it can't.

Then I restart creative cloud and there's no update. Its just not working

How come Lightroom can open them and Bridge and Photoshop can't ??

ccastleb

Adobe Employee

Hi,

Lightroom shares the same image processing technology as Adobe Camera Raw (ACR) but they are separate applications. ACR is a plugin for Bridge and Photoshop, so it sounds like you might have an older version of ACR installed and just need to update it. The Canon 70D was first supported in ACR 8.2 so you will at least need that version to read the 70D .CR2 files from the camera in Bridge or Photoshop.

If updating is not working with your copy of the CC desktop application, I don't personally have any useful suggestions for resolving the update process; I am a member of the ACR team, not the CC installer team. However, you can download a standalone installer for ACR that might get your copy up to date. As long as you have Photoshop/Bridge CS6 or later, the installer can be downloaded from the following location.

Camera Raw installer for Adobe Photoshop CC and CS6

Hopefully this will get you back in business. Apologies for the frustration you've been experiencing.

Regards,

- Chris

A

Artinart

Participant

What bull is this. We don't need a converter to something that worked before. Adobe better fix this or I'll stop my plan with them.

CR2 files worked fine in the previous versions, but now we are forced to use creative cloud and even there the update isn't working. Error upon error.

Should I take 200 pictures everyday and then have to convert them before even starting to work with them, no way.

It has never been a problem to open CR2 files until now....FIX IT ADOBE !!

How can you guys even talk about using a youtube video from 2012, when it has been working fine opening CR2 files between 2012 and now !?!!

ccastleb

Adobe Employee

Hi,

The .CR2 extension identifies the file as a proprietary Canon RAW file. For each new Canon camera on the market, Adobe has to implement support for these proprietary formats like .CR2. Just because a new Canon camera uses a .CR2 file type doesn't mean it is automatically supported by Adobe software or by RAW processing software available from other software vendors. The same is true for other cameras like Nikon, Olympus, etc. They each have their own proprietary RAW format that Adobe must write new code to support. There is engineering work necessary to make this happen. This often involves us getting physical camera units from the manufacturers and working directly with them to add support. We do our best to issue new camera support releases as often as possible.

Some camera vendors choose to write out .DNG images, which is an industry standard RAW file format Adobe has made freely available to help facilitate what you are asking for. This is why it is often suggested that for older versions of Adobe Camera software, using the free DNG converter provides a way to open and edit RAW files from newer cameras without having to update your Adobe Camera software. DNG files are RAW files just like .CR2, but they are backwards compatible with older Adobe camera software and with many older versions of camera software from other vendors. Converting images to DNG can be set to happen automatically on import in applications like Adobe Bridge or in Adobe Lightroom.

If you have .CR2 files from a specific Canon camera that were able to be opened in a previous version of your Adobe software and now they will not open, then that is a different issue that someone here can likely help you with.

Hope this information was helpful.

Regards,

- Chris

C

c2starshine

Participant

HI Chris,

I have a Mac, and Photoshop CS4. I am converting a Canon d50 to an Infrared Camera. When I download the sample photos from Lifepixel (CR2), they will not open in Photoshop. So, Daniel at Lifepixel walked me through downloading Digital Photo Professional. The RAW photo shows there, but will not open in CS4 photoshop. I tried saving it to the desktop, and then opening it in Photoshop, but it will not open. Can you help. I purchased a camera and the process is $300 more, and I will need to be able to manipulate the c

Color channels. I have no problem using RAW files from my 5d mark ii. Thanks. Cynthia

D

derrickt22

Participant

I have photoshop cs4 and camera raw 5.7. I can open every other CR2 FILE on my computer but one batch. I have tried to convert W 8.1 converter but they wont show up at all like they dont exist. and I just get the error that photoshop does not recognize this type of file. Can someone please help me? Im a photographer and have client files. Are these files damaged?

A

adriana ohlmeyer

Adobe Employee

Canon EOS 5D Mark III support was added in ACR 7.1 for Photoshop CS6. In order for you to view the 5D Mark III raw files in CS4, you need to download and convert your CR2 files using the latest DNG converter found here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5597

C

caladriAuthor

Participant

I have downloaded the DNG coverter, but how do I then convert them?

I tried to upload the images again and convert to DNG via Camera Raw CS4 and they still showed up at CR2 thumbnails and won't open?

station_two

Inspiring

The Adobe DNG Converter is a stand-alone application.

Once you install it you need to launch it and run it like any other application, specifically, point it to the folder containing your raw image files in order to generate raw DNG copies which you can then open in ACR hosted by Photoshop CS4 or by Bridge CS4. The DNG Converter works on folders only, not if you try to convert individual files contained in a folder.

You'll have to run it each time you have a new batch of Canon raw files. Yes, it is an extra step.

The original files will remain untouched. Keep them in a safe place so you can work on them again when you upgrade to a higher version of Photoshop that can host a more modern and more competent version of ACR, if you wish.

Those original files will never be able to be opened in CS4, only the raw DNGs copies that you generate with the DNG converter will.

Note that the new, final release of the DNG Converter 8.1 was released today, so download that version ASAP. You always want to update to the latest version of the DNG Converter as it will always contain unannounced bug fixes and improvements,

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