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J
Jeff D3
Participant
May 30, 2017
Answered

Cannot open RAW photos [Unable to open Canon T6 Raw files in Elements 13]

  • May 30, 2017
  • 2 replies
  • 1204 views

I am using Elements 13 on a PC, Windows 7 Professional.  I shot a bunch of photos in RAW on a Canon T6 and cannot open them.  Error message says to make sure I have the latest Camera Raw update.  Elements tells me all updates are current.  Navigating Adobe's site to figure it out is not clear at all, and it will not allow me to chat with customer support.

Just a note: I have seen other threads about this, but none that showed a resolution.  I'd appreciate anyone's help.

    This topic has been closed for replies.
    Correct answer John Waller

    Cameras supported by Camera Raw

    Camera Raw plug-in and Adobe application compatibility

    The T6 was first supported in Camera Raw 9.5 which is only supported in Elements 14 and 15. So you'll never be able to open Raw images from that camera in Elements 13.

    Options:

    1. Upgrade to Elements 15 and edit Raw photos, or
    2. Stay with Elements 13 and download the free Adobe DNG converter. Batch convert all T6 Raw images to DNG format. Then edit the DNG files (not the Raw files) in Elements 13. An extra step for you but no extra cost.
      Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC
      Camera Raw: How to use Adobe DNG Converter - YouTube

    2 replies

    J
    Jeff D3Author
    Participant
    June 1, 2017

    John, THANK YOU SO MUCH.  I appreciate the info.  Exactly what I was looking for.

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    May 31, 2017

    Cameras supported by Camera Raw

    Camera Raw plug-in and Adobe application compatibility

    The T6 was first supported in Camera Raw 9.5 which is only supported in Elements 14 and 15. So you'll never be able to open Raw images from that camera in Elements 13.

    Options:

    1. Upgrade to Elements 15 and edit Raw photos, or
    2. Stay with Elements 13 and download the free Adobe DNG converter. Batch convert all T6 Raw images to DNG format. Then edit the DNG files (not the Raw files) in Elements 13. An extra step for you but no extra cost.
      Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC
      Camera Raw: How to use Adobe DNG Converter - YouTube

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