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kamila71750705
kamila71750705
Participant
August 4, 2017
Answered

Canon 6d mark II RAW file will not open with CS5

  • August 4, 2017
  • 2 replies
  • 10712 views

i just bought 6d mark ii and i updated camera raw to 9 12 and i still getting message that my camera is not supported.

i did updates and i restart cpu, still nothing...

how can i fix it?

This topic has been closed for replies.
Correct answer 99jon

CS5 can no longer be updated. Try converting to DNG.

DNG Converter is free. You can batch convert a whole folder of CR2 images into Adobe raw (DNG) without any loss of quality and the dng files will be backward compatible with your software.

Get the latest DNG Converter Mac  | Win

2 replies

luenemann
luenemann
Participant
September 2, 2017

i'm having the same problem, so i downloaded the DNG converter as you suggested. i plug my card reader in but the converter won't recognize the RAW files on the card. when attempting to convert, the converter states "the source folder does not contain any supported camera RAW files".

ideas?

99jon
99jon
Genius
September 2, 2017

If you used my link above, the DNG Converter v9.12 will support the 6D mk II. Do you definitely have CR2 files on the card? Are you connecting the camera or a card reader? Full raw, mRaw or sRaw files? Windows or Mac? You are selecting the DCIM folder as the source and a new folder as the destination?

luenemann
luenemann
Participant
September 3, 2017

thank you for taking the time to respond. i figured it out after a couple hours of messing around with it. i was trying to extract and convert the files directly from the card reader and was not allowing me to do that. i finally figured out how to get the image files from the card reader to my desktop without importing via lightroom, and then was able to use the dng converter. will lightroom 5 eventually be able to directly import the files from the card like it did for my previous 6D instead of having to go through this process for the life of the camera?

99jon
99jonCorrect answer
Genius
August 4, 2017

CS5 can no longer be updated. Try converting to DNG.

DNG Converter is free. You can batch convert a whole folder of CR2 images into Adobe raw (DNG) without any loss of quality and the dng files will be backward compatible with your software.

Get the latest DNG Converter Mac  | Win

    kamila71750705
    kamila71750705Author
    Participant
    August 4, 2017

    wow, that sucks...

    thank you!

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