Skip to main content
ccphoto345
Participating Frequently
November 20, 2021
Question

Canon EF lens correction data shifting color profile

  • November 20, 2021
  • 22 replies
  • 481 views

Hi, I'm having a color managment issue with my Canon R5 & RF 24-70 lens. My editor/post processer of 7 years sends me jpegs that look washed out, missing reds, flat, etc. Everything looks good on her end and on my graphic designers end, so I figured it was my screeen (althougth all of us are on calibrated imacs, using the same color profiles, etc and same version of photoshop and bridge).For the first time in 20 years, I've gotten some complaints and comments from clients regarding the color. I recently started printing orders for clients and the prints match what I'm seeing on my screen (washed out colors, little to no reds, flat, etc) . Adobe escalated my case and said a senior tech would call me muliple times and never called. I finally spoke to Canon yesterday and they told me about an issue they are seeing some R5 or RF lens users involving adobe. I'm not techinical, so here's what I heard them say:

"Lens correction data is shifting color profile" and they recommend remoing the lens profle from Photoshop or adjusting defringing.

 

Any help would be appreciated. Thank you.

This topic has been closed for replies.

22 replies

ccphoto345
Participating Frequently
November 20, 2021

I've also shown you a side by side with the issue happening with Canon R5 and then a side by side with Mark IV when it wasn't happening. 

TheDigitalDog
Inspiring
November 20, 2021

By charissec3652543 I've also shown you a side by side with the issue happening with Canon R5 and then a side by side with Mark IV when it wasn't happening. 

 

You've shown us, this has nothing to do with lens profile despite Canon saying so.

You told us when you turn OFF the profile, nothing changed. Right? 

You were told HOW to supply us with actual data (DNG) to get to the bottom of this, you haven't. So I give up. Maybe another volunteer with more patience will. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
ccphoto345
Participating Frequently
November 21, 2021

Scratch lens issue. I've asked you to put that aside at least twice. How do I get you dng data? 

 

"No, they don't match nor again, should you expect them to match. They are TWO differing raw converters (IF the Bridge version was from ACR). " and then you said "In the last example of man and boy, the appear IDENTICAL to me. Which is exactly what we should see in two color managed applications. What's the problem?

TheDigitalDog
Inspiring
November 20, 2021

Keep this in mind:

When I toggle the profile OFF,  nothing changes, it looks the same 

By charissec3652543

 

Now what? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
ccphoto345
Participating Frequently
November 20, 2021

The man and boy are identical...that was my point. That shot was taken with my other camera prior to issues. The one before that of the girl was taken with new camera to show you the issue I've been talking about.

TheDigitalDog
Inspiring
November 20, 2021

What we have here is a failure to communicate so maybe someone else will try helping you. 

Before I give up, I asked and will again, exactly WHAT are you trying to show us here with DPP and Bridge? In the last example of man and boy, the appear IDENTICAL to me. Which is exactly what we should see in two color managed applications. What's the problem? 

 

Bridge cannot show you a raw; ACR can. Bridge can show you a preview of a rendered image FROM the other raw processor. So are you trying to tell us that the rendered TIFF or JPEG or PSD from DPP and what you see from that same image in Bridge do not match? 

You truned OFF the lens profile and that didn't do anything. The lens profile isn't an issue. 

You showed us a rendered image in Bridge that matches DPP. That's what should be showing. What's the problem? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
ccphoto345
Participating Frequently
November 20, 2021

Are you able to try and help me get to the bottom of my issue? 

ccphoto345
Participating Frequently
November 20, 2021

Side by side DPP and Adobe with image from my Canon Mark IV...color the same...no change in color in lips or cheeks (Raw images)

TheDigitalDog
Inspiring
November 20, 2021
quote

Please don't take shots at Canon...not helpful or professional.


By @ccphoto345

 

Please, you just confirmed that what they told you was rubbish:

 

@ccphoto345 "Canon yesterday and they told me about an issue they are seeing some R5 or RF lens users involving adobe. I'm not techinical, so here's what I heard them say:

"Lens correction data is shifting color profile" and they recommend remoing the lens profle from Photoshop or adjusting defringing".

 

You did turn OFF the profile and you don't see the color shift: YES or NO? 

I've been a professonal photographer shooting Canon for decades! In fact, when I shot the 1984 Olympics, Canon was the official camera of the games and I shot with them during the entire 16 days; hundreads of rolls a day. 

Bottom line: Canon blamed Adobe's lens profile. You turn it off and there is no difference by your own reporting. HOW can it be the lens profile? 

You say both Adobe and DPP use the same working space; WHAT is it? 

You show DPP and presumbably a converesion from ACR (???) not matching, that's not at all unusual. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
ccphoto345
Participating Frequently
November 20, 2021

Both Adobe and DPP working spaces are the same. 

ccphoto345
Participating Frequently
November 20, 2021

Please don't take shots at Canon...not helpful or professional. If you know what the issue is, please do tell. I've had this case escalated with Adobe for a week and have been stood up by technitions 5 times...and now they are closed. There is color missing in my raw photos ever since I started using the Canon R5 only with the Adobe software. I'd like someone at Adobe to help me get to the bottom of it, as it's affecting my busienss and repuation. 

TheDigitalDog
Inspiring
November 20, 2021
quoteHere is a side by side right now of the same raw file in Digital Photo Pro 4 (left) and Adobe Bridge (right). The photo on the right is missing color...look at her skin and lips. .

 

No, they don't match nor again, should you expect them to match. They are TWO differing raw converters (IF the Bridge version was from ACR). 

Are you now saying, the same rendered raw from DDP (as a TIFF or JPEG) doesn't match when you view that rendered image in Bridge? Did DPP embed a Working Space profile? What is it? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"