Computer crashes while using preset

Forum|Forum|1 year ago
January 16, 2025
1 reply
562 views

Ok, whenever I try to use Camera Raw my computer crashes.
For example, I go to the ''presets'' tab, bam, it crashes, I try edit with some masks, bam, it crashes.
...and yeah, why is my color profile set to Display P3, I havent changed that, I need Adobe RGB to submit to Adobe Stock?
This is the second time I see that my color profiles changing in Adobe Camera Raw. Last time it changed to Rec. 2020

ACR Version 17.1.0.2100
Windows 10 Pro

Thanks for the help fellas.

Windows

Rikk Flohr_Photography

Community Manager

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org

Marko SubotinAuthor

Inspiring

The e-mail used with my CC is <REMOVED>
No crash dialog at all.

Rikk Flohr_Photography

Community Manager

I find no crash reports under that address either, but since you are not seeing a dialog, that is understandable. Given the lack of reports, I would have to refer you to Microsoft's system logging for troubleshooting the crash. With the symptoms you've described, it sounds like this is an OS-level crash and not an app crash.

The smart money would be on your Display Driver. Make sure you have installed the latest version of the driver from your GPU manufacturer's site. Note: use Studio drivers and not Game-ready drivers wherever possible.

Rikk Flohr: Adobe Photography Org

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