corrupt files in photoshop and bridge

Forum|Forum|6 years ago
June 4, 2019
1 reply
3165 views

I am having issues with my files being corrupted have lines going through them. I have eliminated the cards or the reader being the problem, as it is happening to all my files every time I open them in bridge more and more are corrupted. I use photoshop and bridge on the cloud from 2017 because I have an older computer and can only use the mac os that goes with that. The files look fine in the program -viewnxz but they look corrupted in theeh finder too now. It's liek a virus attached all of them! I have them backed up on another hard drive so I am safe, but how do I get my photoshop and bridge back in order again if I use the cloud? Is there a way to uninstall the cloud versions and re-install since it must be corrupt? thanks!

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gary_sc

Community Expert

Hi hfowler,

Wow, sounds ugly.

First we can eliminate Bridge because Bridge doesn't do anything to the images, it only displays them.

So my first question is: Are there any images that you have NOT done anything to the image and it appears with the lines in Bridge. If the answer is yes, than it's extremely more likely that the cause is either your computer or how you are dealing with them.

Can you email one of the photos to a friend and ask them if they see what you're seeing?

Can you post what you are seeing?

Those are my first set of questions...

hfowlerAuthor

Participating Frequently

At first it was just a few images but every time I loaded them into Bridge more and more became corrupted. I put them in Photomechanic or ViewNxz program and they look fine. I open them in photoshop or camera raw from the finder and they are corrupt too, so most likely it is just photoshop. I got this error trying to open an image that looked fine in photomechanic but tried to edit it into photoshop. I was reading that the cloud version of Photoshop can sometimes corrupt the computer since it's over a shared network?! Ugh. I disabled the cloud photoshop and reinstalled and same thing is happening. I have an old computer though Mac Pro desktop from 2009 with OS X Yosemite 10.10.5. I am going to try to upgrade to the next operating system but I don't think my computer will let me only go so far. So I can try the latest version of photoshop. Mine says it's from 2017. Considering getting a new computer cause I'm so scared but just worried if I continue to use the cloud version of photoshop this could happen agian? I have to trouble shoot with adobe tomorrow. Any thoughts are much appreciated. I've been a wedding photographer for 15 years and shooting raw since 2007 and never had this happen. thank you !

gary_sc

Community Expert

Hi hfowler,

One piece of good news is that if they look fine in Photmechanic or ViewNxz, they are fine, they have not been corrupted.

Go into the Camera Raw Prefs, then into the Performance Tab and turn off "Use Graphics Processor." Then do the same thing in Photoshop (also under Performance). Please let me know if that solves the problem.

Adobe only will support two versions of software. So both X.13 & X.14 are currently supported. Earlier may work but they will not support it.

As machines age, Adobe will not support them either. The graphics processor in your machine is too old but by turning off the GP, it should (I hope) solve the problem. But turning off using the GP, it will slow somethings down but should solve your problem.

Hint: when you do get a new machine, you can pull back on the CPU but spend all of your money to get the fastest GP with the most RAM: that will serve you the longest.

Let us know if this is it.

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