Participant

Question

.CR2 files won't open in Photoshop CS4

Forum|Forum|16 years ago
June 15, 2009
5 replies
156351 views

I recently got CS4 Extended version of Photoshop and need to work on my RAW files, but they won't open. I can see the thumbnails in Bridge and when I try to open them Photoshop says they're "not the right type of document"...so...not sure what to do. I've done a ton of research and cannot figure out why these files are unable to open. I need help!

This topic has been closed for replies.

J

jody_5294

Participant

Thank you!! I had the exact same situation! I have spent hours trying to figure out how to fix this!! I appreciate your help!

T

Terraduro

Participant

I've had the same problem recently and worked on the solution this morning. I havn't read the full info stream here, but can tell you what finally worked for me today.

I also have CS4, and recently bought a Canon 7D. My .CR2 files would not open, due to proprietay issues with the new camera.

I first had to buy a download of WinZip, since I wasn't able to open any download from Adobe. The WinZip was about $30. Next, I went back to Adobe/downloads/updates and used Find Product Updates menu. I found the compatable update of RAW plug in was 5.7 for our CS4 version. I clicked the link to this download, and began the process by clicking Save. I then went to the Download folder and found the file from Adobe in the WinZip folder. At this point I went back to the Adobe download site and printed out the download instructions concerning where to find the old plug in, what to do with it, and how to install the newer downloaded plug in.

After all this, I opened CS4, Bridge, located my first .CR2 file, and it worked just fine. I was also able to convert these .CR2 files, once opened, to DNG files.

Hope this helps.

Noel Carboni

Legend

Both Windows and OSX open zip files natively, so you shouldn't have had to buy anything even if you did want to unzip a zip file.

-Noel

T

Terraduro

Participant

Thanks for the information here, Noel. I also appreciate Doug's reply. Perhaps I do have a setting on the computer that sent the download from Adobe only to the Zip folder, but would have no clue as to how to change that. ( I'm not a real good IT guy..............: ).

Anyway, It seems that the question has been answered, and the information in the forum got me started in the right direction.

Good to know that there are forums like these to help out. Thansk again.

A

Anonymous

Something weird going on here - My CS4 opened all my EOS 7D raw (CR2) files perfectly until this morning, I worked on one file, closed it then went to open another in Bridge and as I looked at the screen the images turned one by one into icons.

I tried another folder, same thing, f I try to open a file I just get the message saying that the file can't be opened, even though I've been working on them since I bought the camera.

EOS 5d raw files are fine, it's just the 7D.

I've uninstalled and re-installed CS4 and the latest updates, no luck. I've run a virus scan, no viruses. The only thing I can think of is that there must be a date and time set somewhere in CS4 that's preventing me opening the files.

Anyone else had ths trouble?

ssprengel

Inspiring

Do PS -> Help / About Plug-ins… / Camera RAW and what version does it say. Also is there more than one Camera RAW listed?

Did the security on your system change? What OS? Are you an Administrator on the computer? Can you copy the files to somewhere else and will they open ok, then?

Perhaps post one of the 7D RAW files for someone to try to see if it works for them. Upload to www.YouSendIt.com or www.DropBox.com and post the download link.

A

Anonymous

Hi,

Vista 64, CS4 64 bit, I removed and reinstalled CS4 then tried installing the camera raw 6.5 (and 6.6) updater but I just get a message saying it's not applicable.

I am the administrator and no, the security on my system hasn't changed

R

reviveramesh

Participant

hello i am having the same problem - i run windows 7 - i have cs4 and just got a canon 60d and the cr2 - raw files won't open - anyone has the same problem and solved it?

ssprengel

Inspiring

The 60D was first supported Photoshop CS5 using ACR 6.2.

You either need to pay for the upgrade to PS CS5 and update it to the latest versions of things, OR convert your CR2 files to DNG files using the latest version of the DNG Converter which is free from Adobe and they will open in the older ACR that you have with CS4.

You can find the latest DNG Converter by drilling down into the Camera RAW 6.6 update pages linked off of:

http://www.adobe.com/downloads/updates/

A

Anonymous

Question I have a PowerPC G5 that I got for my photography hobby for $100 and it has all the CS3/4 installed as well as Lightroom and iphoto. So will the CR2 to DNG converter work on that. Is it all worth the work or would jpeg files be ok to work with in all these programs. All I want to do is learn photoshop on the old system and do some creative editing of photos or minor adjustments. Just for that I don't want to spend $4000 on a brand new mac pro with I don't know 24 cores and 800 stream processor graphics card. The 6600 card and the quad core g5 with 3 tb storage should be ok for me for now. So will cr2 to dng work or is there a version that runs on a g5 architecture. Oh and i don't know if there is a CS5 version that works on g5.

J

Jeff Schewe

Participating Frequently

What version of Camera Raw? What Canon camera? What OS?

We need basic troubleshooting info to offer any help...

A

athegn

Known Participant

Have you read this TechNote?

http://kb2.adobe.com/cps/407/kb407110.html

A

Anonymous

thank you! fixed my problem!

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