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soulthief
Participant
May 5, 2022
Answered

Dehaze Slider in ACR - Image Goes Black

  • May 5, 2022
  • 2 replies
  • 1527 views

Has anyone experienced the the image on the screen going completly black when you move the slider? No matter how much I move the slider, +1, +10, whatever, I can no longer see the image on the screen. Photoshop and ACR are both up to date and it doesn't matter what camera (or camera brand for that matter) I'm using.

    This topic has been closed for replies.
    Correct answer TheDigitalDog

    First, try disabling GPU in the Preferences (Performance preferences). Any better?

    If not, recalibrate and build a new ICC display profile, the old one might be corrupted.

    If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.

    If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if this is the latest OS version, you may need to roll back a release. 

    Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

     

    2 replies

    Wes Duenkel
    Wes Duenkel
    Inspiring
    January 13, 2023

    I had the same problem. Restarting my computer solved the issue for me.

    TheDigitalDog
    TheDigitalDogCorrect answer
    Inspiring
    May 5, 2022

    First, try disabling GPU in the Preferences (Performance preferences). Any better?

    If not, recalibrate and build a new ICC display profile, the old one might be corrupted.

    If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.

    If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if this is the latest OS version, you may need to roll back a release. 

    Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

     

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    C
    CGWP
    Participant
    November 10, 2023

    Same thing has just started happening here after latest Mac OS update (to Sonoma 14.1). Turning off Use Graphics Processor cures it, so presumably the OS update is the culprit. I don't fancy rolling back a release, so hopefully Apple will address it.

    Wes Duenkel
    Wes Duenkel
    Inspiring
    November 10, 2023

    Try restarting your computer. That worked for me.

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