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DNG Converter does not work - on my system

Forum|Forum|7 years ago
March 29, 2018
2 replies
5960 views

Hi Adobe-Users,

in advance: Sorry for my english, I try my very best. If anybody speaks german: it would be much more easier.

I've got lots of troubles with my Lightroom 5.7.1 (Camera Raw 8.7.1.) at Windows 7, 64 bit, Intel Core i7-4510U, 8GB RAM.

THE ONLY SOLUTION MAY BE DNG CONVERTER.

But first the main problem: Lightroom can't work with Sonys ARW-Files (ILCE-A7M2). Adobe Cameras supported by Camera Raw says, it should work but it doesn't.

Some people say, the only solution may be to convert the files with DNG Converter, but the program (current version 10.2) doesn't work - I can't start it, an error pops up, that's all. But if I copy the program-files to an usb-stick and start it (directly from stick) on my girlfriends computer (very old, very slow) it starts. WTF?

Are there any people who can tell me, what's wrong with my system?

For information: In addition to Lightroom it runs Adobe CS 6. And no, I don't want to upgrade to Adobe CC, because it's too expensive at the moment.

Best regards

Daniel

This topic has been closed for replies.

Correct answer Per Berntsen

There is a bug in version 10.2 of the DNG converter - see here for a workaround.

Camera Raw and DNG: DNG converter 10.2 installs but fails to open | Photoshop Family Customer Community

But LR 5.7.1 should be able to read the files from your camera without converting to DNG.

What exactly happens when you try to import?

Per Berntsen

Correct answer

Community Expert

There is a bug in version 10.2 of the DNG converter - see here for a workaround.

Camera Raw and DNG: DNG converter 10.2 installs but fails to open | Photoshop Family Customer Community

But LR 5.7.1 should be able to read the files from your camera without converting to DNG.

What exactly happens when you try to import?

najockAuthor

Participating Frequently

Hi Per,

now it's difficult to explain in english.

If I import the files, the previews are marked with an exclamation mark.

It says, the files is corrupt or not supported. And it's sure: They are not corrupt.

Something may be wrong with my system. That's the question.

I will check your link. Perhaps it will work with DNG Converter. But better would be to solve the main problem

Best regards

Daniel

Per Berntsen

Community Expert

najock wrote
If I import the files, the previews are marked with an exclamation mark.

So you are able to import. The exclamation marks mean that Lightroom cannot find the files - it seems that you have either moved or renamed the files after the import, or the files are on an external disk that is not connected to the computer.

It says, the files is corrupt or not supported. And it's sure: They are not corrupt.

Can you provide a screenshot of the entire Lightroom window in Library? (probably Bibliothek in German)

It would also be helpful if you could share one of the raw files with us on Dropbox, so we could take a look at it.

And how do you know they are not corrupted?

Perhaps it will work with DNG Converter. But better would be to solve the main problem

Yes, it is better to solve the main problem. (it seems that you have two)

I dont't think using the DNG converter will make any difference.

JP Hess

Inspiring

Sorry, I don't speak or write German. Something else must be wrong because Lightroom 5.71 should be able to support the raw files from that camera model. You shouldn't need to use the DNG converter. Are you sure you have installed Lightroom 5.71?

najockAuthor

Participating Frequently

Hi Jim,

no matter. I understand english very well, but can't speak or write the same way

Of course I've installed 5.71 - and I can imagine, that's not a problem of lightroom, but the system.

Best regards

Daniel

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