DNG converter installs but can't be found?

Forum|Forum|6 years ago
March 4, 2019
2 replies
3365 views

I have CS6 and recently acquired a Canon 200D camera. To use RAW I needed to install the adobe DNG as the camera and program are incompatible . This downloaded OK and then extracted OK and the installer said all was OK. BUT, I can't find the program anywhere on my computer. It doesn't appear in the app list, or in file explorer under the programs folder -- where is it ????? I'm running windows 10.

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Correct answer Jeff Arola

Is your windows 10 32 bit or 64 bit?

I ask since the adobe dng converter starting with version 11.0 is 64 bit only.

Per Berntsen

Community Expert

If you installed the latest version, it should be in C:\Program Files\Adobe\Adobe DNG Converter

You can create a shortcut to the .exe file - Adobe DNG Converter.exe and put that on your desktop.

grahamg60891113Author

Participant

Should be there but isn't! Can't find the Adobe DNG Converter.exe file by searching the C: drive either. It seems as if the setup program is happy to say the installation is complete but it actually isn't.

Jeff Arola

Correct answer

Community Expert

Is your windows 10 32 bit or 64 bit?

I ask since the adobe dng converter starting with version 11.0 is 64 bit only.

Ned Murphy

Legend

So it made it past the installation?

grahamg60891113Author

Participant

Yes -- it appears to get to the end of the installer and then offers click 'finish' So I assume it has installed ---- but maybe it hasn't? I id try the install a couple of times with no improvement.

Jeffrey_A_Wright

Community Manager

Moving this discussion to the Adobe Camera Raw forum.

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