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Question

DNG Converter Not Recognizing .CR2 Files

Forum|Forum|15 years ago
December 29, 2010
8 replies
63626 views

I have a new Canon EOS 5D Mark II and CS3, so I cannot view the CR2 files from the 5D in Bridge in their native format. I read all the posts and upgraded to ACR 4.6, then upgraded the camera profiles to those in the ACR 5.2 package (the one that includes the 5D Mark II).

I then read that I need the DNG Converter to generate DNG files from the CR2 files, so I have installed DNG 6.3.

Problem now is that the DNG Converter will not recognize any CR2 files on my machine, neither the new 5D Mark II CR2 files of my old Rebel CR2 files. When I navigate to a folder containing CR2 files with DNG it says "No images have been selected" in the "Select images to convert" section of the GUI.

I have no idea what to do, I need to get the DNG Converter working to view the files from my new camera in Bridge. Help!

DNG

This topic has been closed for replies.

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Geoffrey@Sydney

Participating Frequently

This may be the issue: When you load the images from the SD card, di you use Image capture. IO discovered that Image capture only pulls the jpg portion of the RAW+jpeg file. So the RAW data is not there!! If you download the canon Eos utility and use that to copy the photos, it will copy the whole file and then lightroom and photoshop worked. You can tell if this si the issue because the file size of the CR2 file is equal to the jpg i.e. about 3 Mb instead of 10Mb.

Sadly my camera (old 1000D) doesn't show up in finder, Lightroom wouldn't pull the whole RAW file either so i am stuck with the inflexible EOS software.

Cheers

christiandstudios

Participant

I have the same problems before when i was using an old lightroom version and LR didnt recognized my Canon 5D Mark II CR2s files. I fixed with Adobe DNG Converter 6.6.0.2.6.1 version ..until I got Lightroom 4.1 and no problems converting CR2 to DNGs files using LR

Last Week, I shoot a wedding and my second shooter has a Canon 6D. Lightroom 4.1 doesnt recognized CR2 files so

I Installed Adobe DNG Converter 7.3 because 6.6 version do not recognized Canon 6D

I have the same problem AGAIN !! with no able to see my files and select ORIGEN and DESTINATION folders in Adobe DNG Converter.

After reading this forum... I did try some suggestions ....

for any reason the software do not recognize other hard drives so I create a folder on my C: Hard Drive

c:\dng (for my raw files)

c:\dng\dng (for dng files)

I move all my CR2 files to c:\dng\

the software recognized my files

when i choose the second folder destination for dng files c:\dng\dng\ , this selection DO NOT WORK AT ALL

so I keep my files in the c:\dng

and leave second option as "same folder as original" for dng files

and IT WORKS! : )

Hope this help

taralynnsphotography

Participating Frequently

Did you ever find a solution? I just got a new canon for christmas. My camera is not as awesome as the markiii but I am having the same issues with the raw files.

JP Hess

Inspiring

I have to ask. Are you just choosing the FOLDER that contains the raw images? You need to choose the FOLDER in the DNG converter, but don't open the folder.

taralynnsphotography

Participating Frequently

I took the two files that are cr2 files and put them into a folder on my

desktop. I opened the converter after choosing select folder I clicked one

time on the folder and then clicked convert. Then it had an error message.

The message said,The source folder does not contain any supported camera

raw files. So I dont think that is it. Any other ideas??

Taralynn's Photography http://tara-geoffroy.artistwebsites.com/

T

Tuckamore

Participant

Any solution to the problem? I'm using version 8.3 on Windows 7 and can't get it to recognize CR2 or NEF files.

Ceeman's suggestion above (#7) works, but doesn't explain why the files are not recognized when you choose a folder within DNG converter.

This problem seems to have been around for years. Anybody figured it out? Thanks,

ssprengel

Inspiring

The issue has been around for years because it is user error, where most people aren't used to selecting a folder the way the DNG Convert expects.

The DNG Converter works on an entire folder of photos at a time, not a selected set of DNG files from a folder like almost all other programs do.

Therefore you should select (single-click) the folder name but not go into (double-click) the folder as you're browsing to the folder. With the folder name selected but not opened, your raw files will be found.

Basically the DNG Converter doesn't look for files in the current folder, it looks for files in the selected folder beneath the current folder, where current folder means the folder you've double-clicked into.

T

Tuckamore

Participant

Thanks ssprengel, that did the trick!

Odd that DNG converter requires you to select folders this way, rather than that standard method used by almost all other programs.

VincenzoLunardi

Participating Frequently

Thought I'd add my twopence worth here as it's close to my heart and may help.

When I upgraded from a 5D to 5Dii, the DNG was my only option at the time. Slow, not very intuitive to good workflows, but it worked.

I also used a Lumix G10 which also used DNG to do the conversions, all OK.

But upgrading to a G3, now came the grief, and still no DNG upgrade to date.

With the G3 came a free copy of Lightroom 3.2 which quickly upgraded to 3.4, OK now for CR2 files but still won't read G3 RAWs.

Then I found this thread:

http://forums.adobe.com/message/3937512#3937512

This gives a link to Lightroom and CameraRaw that sees G3 RAWs which will help some of people.

http://blogs.adobe.com/lightroomjournal/2011/08/lightroom-3-5-and-camera-raw-6-5-available-on-adobe-labs.html

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granville2r

Participating Frequently

The G2 I bought had the Lightroom offer. I have claimed it but it has not arrived yet, there is still a couple of weeks to run before the delivery deadline. I should be OK when it does

VincenzoLunardi

Participating Frequently

I don't think the G2 has the same problems of the G3, it uses an older RAW version, so Lightroom 3.2 or the 3.4 update should work fine.

I got my 5 year warranty certificate after 2 months but had to chase up the software, sent an email to:

lumixcameras@eu.panasonic.com

It then arrived within a few days, amazing that innit.

R

Rollin Hill

Inspiring

I just tried V6.4.0.139 and it would not recognize .CR2 files. I found V6.2 and installed it instead and it does work. Definitely something wrong in 6.4.

A

ac-photo

Participating Frequently

Same problem with Canon 5D3, CS6, ACR 7.1, and the last version of DNG.

Doesn't see my CR2 files !

Adobe doesnt' see the problem lol

A

Anonymous

For you Vista users this worked for me:

Move the adobe converter program (the .exe) into the folder of your CR2 files and then run it.

I tried several versions of the conversion program and like many posts above the options were greyed out or the CR2 files were not recognized but this worked.

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Anonymous

Exact same issue here. Downloaded and used the 6.2 version back in July without a hitch for converting 60D CR2 files. Now after installing the latest release, the CONVERT box is grayed out. Will reinstall the 6.2 version and see what happens. Looks like a bug.

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Anonymous

Definately a bug. 6.2 works!

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granville2r

Participating Frequently

Thanks for that, I had tried 6.3 but not 6.2. It does the files from my new camera and works for me.

Tai_Lao

Inspiring

Make sure you are using version 6.3 of the DNG Converter, not an earlier one. It's not tied at all to your version of ACR.

If you happen to be on a Mac, you should note that the DNG Converter does not work on individual files but on folders if you navigate from within the Converter itself.

Alternatively, you can drop the icon of the files onto the DNG Converter application icon in the Dock.

Knowing more about your setup would help.

P

Pink_LemonAuthor

Participant

I am running Windows Vista and yes I do have the latest version (6.3) of DNG Converter.

When I select a folder containing CR2 files in step one of the DNG Converter the "Convert" button at the bottom of the DNG Converter GUI remains greyed-out. Even though I know the folder contains valid CR2 files the "Convert" button will not become active, regardless of which folder I choose.

Excuse my ignorance, but what do you mean by "alternatively, you can drop the icon of the files onto the DNG Converter application icon in the dock"? I'd like to try this but not sure what you mean by "in the dock"...

Thanks for your response, hopefully we can get this sorted out !

Tai_Lao

Inspiring

Pink Lemon wrote:
…Excuse my ignorance, but what do you mean by "alternatively, you can drop the icon of the files onto the DNG Converter application icon in the dock"? I'd like to try this but not sure what you mean by "in the dock"…

Your ignorance is justified, as Windows doesn't have a Dock. It's a Macintosh feature.

In Windows I guess you'd achieve the same by dragging and dropping the icon(s) of the DNG file(s) onto the application icon or a shortcut thereof that you place in a convenient place.

____________

Wo Tai Lao Le

我太老了

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