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samashley1
Participant
March 25, 2020
Question

"Enhance Details requires a graphics card with Metal support"

  • March 25, 2020
  • 4 replies
  • 3662 views

Photoshop updated 3 days ago, now when I try and create 'Enhance Details' in ACR I get: Unsupported Hardware "Enhance Details requires a graphics card with Metal support".
Any fix? is there some preference type file I have to trash? (i saw this fixed it for someone that had the same problem in LR).

This worked before update. Macboo Pro, OSX Catalina, ACR 12.2, graphics: Intel Iris 6100

    This topic has been closed for replies.

    4 replies

    V
    vincentt52242440
    Participant
    July 6, 2022

    I have the same issue on a 2019 iMac. Imac supports metal but enhance under photoshop camera raw says I don't have a graphics card that supports metal. I have the latest version of adobe apps and camera raw, as well as the latest mac os update.

    TheDigitalDog
    TheDigitalDog
    Inspiring
    June 9, 2021

    Try deleting the file TempDisableGPU2. Some report that fixed this disconnect.

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    T
    terrya55457592
    Participant
    June 9, 2021
    I did a search on my Mac and can't find the file TempDisableGPU2. Where is
    it located?
    TheDigitalDog
    TheDigitalDog
    Inspiring
    June 9, 2021
    @terrya55457592 wrote:
    I did a search on my Mac and can't find the file TempDisableGPU2. Where is
    it located?

    See:

    https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    J
    jackm55554558
    Participant
    March 14, 2021

    Im having the same issue on a 2019 Macbook pro 16 - it 100% has metal so this looks like a weird bug? Any luck?

     

      D
      David Mattingly
      Participant
      March 17, 2021

      I'm having the same problem. I have a Macbook Pro from 2016 a Radeon Pro graphics card that supports metal. But I can't open my files and use Enhance because I get "Enhance requires a graphics card with Metal support. But my graphics card soes have that, but it still won't enhance my files. What gives?

        RandyWare
        RandyWare
        Participant
        April 10, 2021

        I'm having the same problem with my 2017 iMac using Enhance in ACR. Photoshop sees the GPU but ACR doesn't. My card supports Metal so amy idea why it is not working?

         

        Radeon Pro 580:

        Chipset Model: Radeon Pro 580
        Type: GPU
        Bus: PCIe
        PCIe Lane Width: x16
        VRAM (Total): 8 GB
        Vendor: AMD (0x1002)
        Device ID: 0x67df
        Revision ID: 0x00c0
        ROM Revision: 113-D000AA-931
        VBIOS Version: 113-D0001A1X-025
        EFI Driver Version: 01.00.931
        Metal Family: Supported, Metal GPUFamily macOS 2
        Displays:
        iMac:
        Display Type: Built-In Retina LCD
        Resolution: 5120 x 2880 Retina
        Framebuffer Depth: 30-Bit Color (ARGB2101010)
        Main Display: Yes
        Mirror: Off
        Online: Yes
        Automatically Adjust Brightness: Yes
        Connection Type: Internal

         

        Akash Sharma
        Akash Sharma
        Legend
        March 31, 2020

        Hi there, 

         

        Enhanced details in Camera Raw requires a GPU with metal support. GPU acceleration happens automatically on compatible systems for Enhanced Details and is not controlled by Camera Raw Preferences.

         

        To find out if your computer supports Metal, see this https://support.apple.com/en-us/HT205073

         

        Thanks,

        Akash

        G
        Gingerdeer
        Participating Frequently
        January 17, 2021

        I have the same issue. I checked and my 2017 MacBook Pro should support metal. Please advise.

         

          Akash Sharma
          Akash Sharma
          Legend
          January 20, 2021

          Hi there,

           

          Sorry that Enhance Details is not working on your 2017 MacBook Pro.

           

          Which version of Lightroom and Camera Raw are you using and what is the version of macOS are you running on your computer.

           

          Enhance Details is also accelerated by the GPU. Using a compatible GPU can provide significant speed improvements on high-resolution displays, such as 4K and 5K monitors.

           

          Please review this tech note for details on supported and compatible GPU's: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html 

           

          Please checkout the suggestion offered in this article https://feedback.photoshop.com/conversations/camera-raw-and-dng/lightroom-classic-83-enhance-details-fails-initial-gpu-environment-test-unsupported-hardware-requires-a-graphics-card-with-metal-support/5f5f46134b561a3d42724b82?commentId=5f5f49024b561a3d4249a334 and let us know if that helps.

           

          Thanks,

          Akash

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