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L
Lars21760822rvqr
Participant
July 28, 2022
Question

"Enhance …" doesn't work, Camera Raw crashes!

  • July 28, 2022
  • 2 replies
  • 442 views

If you click "Enhance …" to use the Raw-Details or Super-Resolution features, Camera Raw freezes and has to be forced quit!

This problem has been occurring for several days. I have the latest version of Camera Raw and Bridge, but also tried an older version and other PCs – same problem.

This topic has been closed for replies.

2 replies

L
Lumigraphics
Legend
July 29, 2022

Please post some details about your system. I use Enhance on multiple computetrs, both Mac and PC, without issues, so I know that it does work. There may be something common in your setup (file storage location, antivirus, etc) that is the problem.

L
Lars21760822rvqrAuthor
Participant
July 29, 2022

Windows 10 Pro, 21H2 (Build: 19044.1826)

Creative Cloud is completely up to date.

I've tried my colleague's PC, too – same problem.

L
Lumigraphics
Legend
July 29, 2022

Um, hello. Details? Video card, RAM, where are the photos stored (locally? NAS? file server?), are you using security software, what testing have you done, and what changed since it last worked?

TheDigitalDog
TheDigitalDog
Inspiring
July 28, 2022

Try resetting your ACR preferences, better?
Hold down the Command key and select Photoshop > Preferences > Camera Raw (MacOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
L
Lars21760822rvqrAuthor
Participant
July 29, 2022

Thanks, but that unfortunately didn't help.

The problem still occurs and Camera Raw crashes, when I click "Enhance …".

TheDigitalDog
TheDigitalDog
Inspiring
July 29, 2022
@Lars21760822rvqr wrote:

Thanks, but that unfortunately didn't help.

The problem still occurs and Camera Raw crashes, when I click "Enhance …".

First, try disabling GPU in the Preferences (Performance tab). Any better? 

 

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.

Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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