Participant

Question

Glitching Thumbnails

Forum|Forum|6 years ago
June 25, 2019
5 replies
619 views

I have been using Adobe Photoshop Camera Raw Version 11.3.0.197, and when applying a present to the DNG files, the thumbnails down the side glitches, and turns either super high contrast black/green in colour, or has this hazy pink look to it.

Is there any way to stop this from happening? Or is it supposed to happen?

This topic has been closed for replies.

erinl43573237Author

Participant

Hi Gary,

We have tried this. At this point we're happy to live with the issue, as it's not affecting the images overall.
As this is a business we are limited to what we can and can't do, and due to the sensitive nature of the work, I can't share any screenshots of the issue.

My initial reason to posting this question was to see if anyone else had experienced this.

Many Thanks for everyone's help, and no worries now regarding a fix to the issue.

gary_sc

Community Expert

Hi Erin,

thank you you for the feedback confirming image type.

Have you you been able to try Sahill’s idea of installing or re-installing the ACR plugin.

I use Canon so I cannot cross check this but I can say I’ve not heard of this so it may be a glitch in the instillation

please let let us know how things progress

erinl43573237Author

Participant

Nikon D800 and the NEF files are being converted using the Adobe DNG Converter to DNG files.

Sahil.Chawla

Adobe Employee

Hi Erin,

That does not sound like a typical experience, let's make it right.

As the thumbnails in Camera Raw are glitching, could you please try suggestion by Gary and uncheck the Graphics processor?

If that does not help then try reinstalling the Camera Raw plugin and see how it goes: Camera Raw plug-in installer

Could you please let us know the operating system you're working on?
Does it happen with all DNG files or some specific files?
Have you tried updating the graphics drivers from the manufacturer's website to see if it helps?

Regards,
Sahil

erinl43573237Author

Participant

Hi Sahill,

I tried Gary's suggestion however it did not make a difference to the thumbnails down the left hand side of the Camera RAW screen.

My understanding after having worked with this issue for a couple of weeks now, is that it started occurring when our department switched to using Creative Cloud. Myself and my colleagues have noticed it occurs every time we batch processing the DNG images (i.e. putting the same profile on all of the images when using select all) however, when you make adjustments to individual images, the high contrast/ hazy pink "filter" look disappears.

There are other 3 other users in my department who are also experiencing the same issue on their PCs also. So it is not localised to just my PC/user account. We use Windows 10 OS, and they are all brand new PC's buitl specifically for the work we do.

I would assume that this is just a CC glitch. It doesn't alter the image when it is opened, nor does it affect the workflow, it is simply a minor niggle, and is one that we're all just learning to work with when batch processing our images. At this point I feel the only solution would be to individually edit the images, but due to time pressures, this is unrealistic, and batch processing maintains consistency and standardisation that is required within the work that we produce.

Many Thanks for all your help.

gary_sc

Community Expert

Hi Enril,

what model camera are you using?

Also, you say you are using DNGs format images, can you please verify that or are you using the original raw format from the camera.

gary_sc

Community Expert

Hi Erin,

I have not seen that but "generally" when there's a visual glitch in an image like you describe, there's an issue when using your graphics processor. Try going into ACR's preferences, go into Performance and unchecking "Use Graphics Processor."

Let us know if that helps or not.

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