Participant

Question

GPU Unrecoverable error

Forum|Forum|1 year ago
September 13, 2024
1 reply
567 views

Getting this error message while using camera Raw in bridge

Graphics Processor has encountered an unrecoverable error. GPU acceleration has been disabled for the remainder of the session.

Specs are....

Processor

14th Gen Intel® Core™ i7 14700

OS

Windows 11 Pro

Graphics

NVIDIA® GeForce RTX™ 4060

Memory

16GB DDR5, 2x8GB, 5600MT/s

Storage

1 TB SSD

Windows

This topic has been closed for replies.

Sameer K

Community Manager

Hey, @Sponki72. Welcome to the Camera Raw Community. I'll help you figure this out.

Are you working with multiple displays? Keep only one connected at a time to test for stability.

In Photoshop, press & hold the CTRL + ALT key, go to Edit > Preferences > Camera Raw Preferences, and select 'Yes' when prompted to reset Camera Raw preferences.

After this, clear the GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

Press the Windows + R
Enter %APPDATA%\Adobe\CameraRaw
Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
Launch Photoshop & Camera Raw again.

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

S

Sponki72Author

Participant

Thanks for the information @Sameer K

Have made the changes you suggested, the graphics card fan seems to run loud whilst working with camera raw is this normal?

Have bought 2 DELL XPS Desktops as edit PC's for our studio,

14th Gen Intel® Core™ i7 14700 (33 MB cache, 20 Cores, 28 threads, up to 5.4 GHz)

NVIDIA® GeForce RTX™ 4060, 8 GB GDDR6

16GB DDR5, 2x8GB, 5600MT/s

1 TB, M.2, PCIe NVMe, SSD

Windows 11 PRO

I have disabled the onboard graphics card as well.

never had issues in the past of this kind....

much appreciated.

S

Sponki72Author

Participant

@Sameer K Link to the desktop in question if that helps....

https://www.dell.com/en-au/shop/dell-desktop-computers/xps-desktop/spd/xps-8960-desktop/oxd8960303201mau

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