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Dar29
Dar29
Known Participant
September 27, 2020
Question

help! I don't even know how to describe what I'm seeing - distorted preview?

  • September 27, 2020
  • 3 replies
  • 648 views

This is happening in both Camera Raw and Lightroom. I upgraded both programs but it didn't help. The photos are fine and will open, but I can't see to edit. This happens with both .pef and .dng files. Also, I went back to some older photos I know I was able to edit, and I can't see those now either. Any idea??

Much appreciated!

This topic has been closed for replies.

3 replies

JP Hess
JP Hess
Inspiring
September 27, 2020

Have you checked for updated drivers for the graphics card?

JP Hess
JP Hess
Inspiring
September 27, 2020

What do you mean, Lightroom is not working? You have the Lightroom preferences open because that is what you are displaying in your screenshot. What in Lightroom is not working?

    Dar29
    Dar29Author
    Known Participant
    September 27, 2020

    to clarify, I still can not see the image to edit in Lightroom. The display is garbled. I fixed the problem in Camera raw by turning off the Graphics Accelerator, but I can't do this in Lightroom. The option is grayed out and it says there is an error. 

    Dar29
    Dar29Author
    Known Participant
    September 27, 2020

    ok, I turned off graphics acceleration in Camera Raw, and that seems to have fixed the problem. However, Lightroom is still not working, and the option to turn off graphics acceleration is grayed out. It says there is a problem with it. 

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