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Participant
Sep 22, 2026 3:29 PM UTC
Question

Hi, I keep using camera raw and then it freezes and dont save my work thats been done. normally after using a preset, i got adobe to change the name of the preset folder which helped for a few weeks nut its doing it again, my pc has the right spek

any help would be good i am wasting so much time

 

    1 reply

    CORCTON34033231
    Community Expert
    Community Expert
    Oct 24, 2026 3:02 AM UTC

    Sorry to hear Camera Raw keeps freezing — that's a real time-waster. These are Adobe's official troubleshooting steps for freezes; try them in order:

     

    1. Reset preferences: close Photoshop, then relaunch while holding Alt + Ctrl + Shift (Windows) or Option + Command + Shift (macOS), and choose Yes to delete the Adobe Photoshop Settings file.

     

    2. Test the graphics processor: open Edit > Preferences > Performance (Windows) or Photoshop > Settings > Performance (macOS), turn off Use Graphics Processor, restart Photoshop, and test the same workflow. If it improves, update your graphics driver from the manufacturer's website, then re-enable it and test again.

     

    3. Test without plug-ins: close Photoshop, relaunch while holding Shift to skip optional and third-party plug-ins, then test.

     

    4. Memory: in Performance preferences, increase "Let Photoshop Use" in 5% increments, keeping it at 85% or lower, then restart and test.

     

    5. Cache: under History & Cache, choose a preset that matches your work (for example Default/Photos), then restart and test.

     

    6. Disconnect external devices (except keyboard and mouse), relaunch, and test; reconnect them one at a time.

     

    7. Temporarily pause antivirus/backup software, close unnecessary background processes, and test — then restore your protection right away.

     

    8. On Windows, set Photoshop to High Performance in Settings > System > Display > Graphics.

     

    9. Edit from a local drive rather than a network drive.

     

    10. Check your PC meets the current Photoshop system requirements (at least 8 GB RAM — 16 GB or more recommended — and a fast internal SSD for scratch).

     

    Full official guide: https://helpx.adobe.com/photoshop/desktop/troubleshoot/performance-stability-issues/fix-lag-freeze-slow-performance.html

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