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nikunj.m
Community Manager
Community Manager
October 29, 2019
Question

Hi there,   We are sorry about the issue you are facing w...

  • October 29, 2019
  • 1 reply
  • 194 views

Hi there,

 

We are sorry about the issue you are facing with the Camera Raw interface.

 

Would you mind sharing some details related to the computer you are using like the version of the operating system you are running and the Graphics Card you have? Also, what is the version of Photoshop and Camera Raw currently installed on your computer?

Do you have any issues with the Camera Raw interface when opening a Raw file in Photoshop directly, when it first opens with Camera Raw or the issue only comes up when accessing Camera Raw through the filter menu?

 

You can try to disable the Graphics Processor from the Camera Raw preferences by option mentioned in the link below.

https://helpx.adobe.com/in/photoshop/kb/acr-gpu-faq.html#determine_if_camera_raw_accesses_gpu

 

Let us know if that helps.

 

Regards,

Nikunj

    This topic has been closed for replies.

    1 reply

    Participant
    October 30, 2019

    Mac OS 10.5.6

    Intel UHD Graphics 630 1536 MB graphics card.

    Only happens when using Camera Raw as a filter.

    Thanks for your help.