how to open .cr2 raw camera file in photoshop or illustrator

Question

Hello,I'm helping one of you can help... I have updated both all of my CC adobe applications to 2017. I am trying to open my .CR2 raw files from my Canon Rebel XSi.  I have installed Camera Raw as well as all of the updates. Clearly I am doing something wrong, but I keep getting this message when I try to open or import images from my camera into Photoshop or Lightroom:If this helps, this is what my .CR2 images look like in Adobe Bridge.Thank you so much for your help!

a8flygirl · Accepted Answer

Thanks Jim,It turned out that the USB was the issue.... Adobe was reading my files as corrupt when I tried to import them with my usb. When I imported them via the chip card in the camera, it worked fine. Computer magic I guess.Thanks for offering to help!Alicia

JP Hess · Answer

If you go to Help/About Plug-Ins/Camera Raw, what version of camera raw does it indicate that you have installed?

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