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A
andrea31419
Participant
June 7, 2021
Answered

I cannot view my raw images from Canon 7D MII in Photoshop CS5

  • June 7, 2021
  • 1 reply
  • 649 views

I rented a Canon 7d mii, show in raw and now I cannot view the images.  I get a pop up box that says, "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of 
Camera Raw."

 

YIKES!  How can I fix this?    I've installed the lastest updates.

 

Andrea

 

 

{Thread title edited by moderator}

This topic has been closed for replies.
Correct answer nikunj.m

Hi,

 

The last version of Camera Raw that Photoshop CS5 can support is version 6.7. Please check: https://helpx.adobe.com/camera-raw/kb/camera-raw-compatible-applications.html

 

However, support for the Canon 7D MII was introduced in Camera Raw version 8.7. Please check: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

You can convert the Raw files from the Camera to DNG using the Adobe DNG converter & then open them in Photoshop CS5. You can check out the DNG converter here: https://helpx.adobe.com/photoshop/using/adobe-dng-converter.html

 

Regards,

Nikunj

1 reply

nikunj.m
Community Manager
nikunj.mCommunity ManagerCorrect answer
Community Manager
June 7, 2021

Hi,

 

The last version of Camera Raw that Photoshop CS5 can support is version 6.7. Please check: https://helpx.adobe.com/camera-raw/kb/camera-raw-compatible-applications.html

 

However, support for the Canon 7D MII was introduced in Camera Raw version 8.7. Please check: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

You can convert the Raw files from the Camera to DNG using the Adobe DNG converter & then open them in Photoshop CS5. You can check out the DNG converter here: https://helpx.adobe.com/photoshop/using/adobe-dng-converter.html

 

Regards,

Nikunj

    A
    andrea31419Author
    Participant
    June 8, 2021

    ty.  I downloaded the DNG converter and it worked perfectly.  🙂

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