Known Participant

Question

I downloaded the new CR today....

Forum|Forum|8 years ago
July 19, 2017
7 replies
6234 views

Now my Photoshop crashes every time I try to open a jpeg file. This never happened before with all the other updates. Is this just me or is this happening to anybody else with this update?

This topic has been closed for replies.

dfranzen_camera_raw

Adobe Employee

If others are seeing this crash on Mac OS X 10.11 and you have an Intel HD 4000 GPU, please consider updating to macOS 10.12.

G

gadget13769

Known Participant

I've just gone back to v.9.10

dfranzen_camera_raw

Adobe Employee

Can you provide a link to an example of a file that opened with "weird hue?" Did you happen to take a screenshot of what this looked like?

rjgajsekAuthor

Known Participant

That was gadget13769

rjgajsekAuthor

Known Participant

I think I solved it. After thinking I could revert back to an earlier time before the update with TM and finding that my PS reverted to CS6 and I couldn't open CC i just reinstalled CC and now it seems to be working as normal. After just 1 more crash that is. So it seems that when something doesn't work after an update you should reinstall and see what happens.

dfranzen_camera_raw

Adobe Employee

Did you re-install Camera Raw 9.12 after re-installing Photoshop CC? If you still see a crash opening a JPEG, can you provide a link to the JPEG file?

rjgajsekAuthor

Known Participant

I've uninstalled PS CC and LR and reinstalled both. The one jpeg that it happens to all the time whether I open it from within Photoshop or from double-clicking it on my desktop. It happens to others as well but this is th one it happens to consistently. At the Camera Raw entry on my Creative Cloud App it says uninstall not available. It's still not solved. I jumped the gun up there. It worked for a while but I guess I didn't try every scenario. I must have sent at least a dozen crash reports with the latest having comments. I worked something else out as well. When i send a copy from LR to edit it works okay but if I tick edit original it crashes too.

JP Hess

Inspiring

Using Windows 10, no problem here. Have you turned off graphics processor in the Camera Raw preferences?

rjgajsekAuthor

Known Participant

I am using a Mac. I tried both checking and unchecking "use Graphics processor" and it still crashes if I open a file without using LR. I also upped my Raw cache size from 1 GB to 10. No joy.

rjgajsekAuthor

Known Participant

Update - If I import the photo to LR and open it from there whether it is a smart object or not it opens no problem. BUT, if I open the photo from my desktop or outside of LR it crashes. It doesn't matter if I open the file from PS or right-click on the file and click open with Photoshop. So it seems that I have to import to Lightroom first. No more down and dirty edits with photos I was going to throw away later anyway.

G

gadget13769

Known Participant

My jpegs are loading, but with a very weird hue.

R

Richard Southworth

Inspiring

No such problem on my W10 system.

Richard Southworth

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