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keithhoward55
Participating Frequently
May 8, 2017
Question

I need Camera RAW 9.7

  • May 8, 2017
  • 1 reply
  • 1741 views

Hi Gang,

First time poster here. I have the creative cloud for photography and am having a bit of a snag. When I go into check my Camera RAW it says it is up to date with 9.1.1.461. Since I have a Nikon D3400 I need version 9.7. When I go to updates it says my Camera RAW is up to date.

I have downloaded and run the CameraRaw_9_1_1.exe installer still have the old version. I am sure I am doing something wrong and will probably be an easy fix, but right now I am stumped and will take any help anybody can give me.

Thanks,

Keith

    This topic has been closed for replies.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    May 8, 2017

    Are you running Photoshop CS6 or Photoshop CC 2017?

    CS6 is only compatible with Camera Raw up to version 9.1.1. Sounds like you're trying to update CS6.

    Ensure that you have CC 2017 installed.

    K
    keithhoward55Author
    Participating Frequently
    May 9, 2017

    Thanks for the reply John. Yes I am running CC 2017. I found the 9.7 installer and loaded the 9.7. However I am still getting an error message that I can not open my RAW images. Looks like I need to continue my search for an answer.

    Keith

    JP Hess
    JP Hess
    Inspiring
    May 9, 2017

    What is the exact error message you are receiving? Camera Raw 9.7 is the minimum version that is required for that camera. You could have Camera Raw 9.10 installed and still have support for the Nikon D3400. If you go to Help->About->Plug-Ins->Camera Raw in Photoshop, what version of Camera Raw is indicated as being installed?

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