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siskos3922166
siskos3922166
Participant
May 27, 2017
Answered

Internet or firewall settings may be incorrect

  • May 27, 2017
  • 1 reply
  • 604 views

Using Win 7, Norton Internet Security - Photoshop CS6;

I've a new camera and need to uppdate Camera Raw - Update meny. 

Got an error message "The update server is not responding.

The server might be offline temporarily or the internet or firewall settings may be incorrect"

Norton support has tried to help - uninstalled all Norton and McAffee files but no success.

This is not a Norton problem. 

Please, tell me exactly how to do. 

    This topic has been closed for replies.
    Correct answer siskos3922166

    "

    btaylor5 2014-jul-30 06:14 (som svar på station_two)

    Found the problem.  After a couple of very frustrating hours, and trying everything I could possibly think of with firewall and internet settings, I decided to just just try plugging in to my modem directly instead of working over WiFi.  Adobe Updates from within the program ran perfectly, first time. The issue, as bizarre and crazy as it seems, is that you can't run updates when you're working on WiFi.  To prove it, after my updates were downloaded and installed, I tried to run the updater again and received the same error message.  So my problem is solved.  No WiFi when trying to run updates!!" 

    Thank you - very useful info!! 

    1 reply

    JP Hess
    JP Hess
    Inspiring
    May 27, 2017

    What camera model? It may be moot. The last version of Camera Raw  supported by Photoshop CS6 is version 9.1.1.

    siskos3922166
    siskos3922166AuthorCorrect answer
    Participant
    May 28, 2017

    "

    btaylor5 2014-jul-30 06:14 (som svar på station_two)

    Found the problem.  After a couple of very frustrating hours, and trying everything I could possibly think of with firewall and internet settings, I decided to just just try plugging in to my modem directly instead of working over WiFi.  Adobe Updates from within the program ran perfectly, first time. The issue, as bizarre and crazy as it seems, is that you can't run updates when you're working on WiFi.  To prove it, after my updates were downloaded and installed, I tried to run the updater again and received the same error message.  So my problem is solved.  No WiFi when trying to run updates!!" 

    Thank you - very useful info!! 

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