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keitha87662434
Known Participant
June 23, 2018
Question

Latest edition of Photoshop 2018

  • June 23, 2018
  • 2 replies
  • 1420 views

Adobe have just upgraded my Photoshop cloud edition. Since that time I have been intermittently unable to  open my images ie I get an error message.in Photoshop This is occurring mainly with my .RAF images from my Fujifilm X100F but has also occurred with an .jpeg image, I never had any problems with the previous edition (before the upgrade a week ago) and nor have I made any modifications to my operating system (Windows 7)

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    2 replies

    M
    markgregorwoods
    Participant
    June 29, 2018

    I am having this exact same problem using Win 10 Pro.

    ssprengel
    ssprengel
    Inspiring
    June 24, 2018

    What specifically is the error message and what specific version of PS and the CR plug-in are you using?

    K
    keitha87662434Author
    Known Participant
    June 24, 2018

    The error message is 'could not complete your request because of program error'. I am  using Photoshop CC 2018 with Windows ver 7

    I never had any problem with the previous version of Photoshop CC 2017.

    The error occurs when I attempt to open any type of photo (jpeg, Raw etc)

    I have just upgraded from PS 2017 to PS 2018 via the Adobe Creative Cloud 'upgrade' tag but I have made no other changes to my PC.

    Any ideas how I can correct the problem of even revert to Photoshop 2017?

    ssprengel
    ssprengel
    Inspiring
    June 24, 2018

    Make sure your PS is actually the latest version:  PS CC 2018 19.1.5 and the CR plug-in is 10.4 in case it installed a slightly older version that doesn't quite work.  Help / About PS or Plug-in / Camera Raw OR Help / System Info should have version info.

    If you're on Win 7 it needs to be at least service pack 1.  Here are the detailed System Requirements for PS 19:

    You can install an older version using the little down arrow next to the open/install button for PS in the CC app:

    Here is the list of prior versions I see because I'm on the latest PS 19.1.5 that was just released a few days ago.  You might see exactly the same thing or something with less current versions if the CC app didn't put 19.1.5 on your computer from the beginning:

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