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keitha87662434
Known Participant
June 23, 2018
Question

Latest edition of Photoshop 2018

Adobe have just upgraded my Photoshop cloud edition. Since that time I have been intermittently unable to  open my images ie I get an error message.in Photoshop This is occurring mainly with my .RAF images from my Fujifilm X100F but has also occurred with an .jpeg image, I never had any problems with the previous edition (before the upgrade a week ago) and nor have I made any modifications to my operating system (Windows 7)

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    13 replies

    markgregorwoods
    Participant
    June 29, 2018

    I am having this exact same problem using Win 10 Pro.

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    ssprengel
    ssprengel
    Inspiring
    June 24, 2018

    What specifically is the error message and what specific version of PS and the CR plug-in are you using?

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    keitha87662434Author
    Known Participant
    June 24, 2018

    The error message is 'could not complete your request because of program error'. I am  using Photoshop CC 2018 with Windows ver 7

    I never had any problem with the previous version of Photoshop CC 2017.

    The error occurs when I attempt to open any type of photo (jpeg, Raw etc)

    I have just upgraded from PS 2017 to PS 2018 via the Adobe Creative Cloud 'upgrade' tag but I have made no other changes to my PC.

    Any ideas how I can correct the problem of even revert to Photoshop 2017?

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    ssprengel
    ssprengel
    Inspiring
    June 24, 2018

    Make sure your PS is actually the latest version:  PS CC 2018 19.1.5 and the CR plug-in is 10.4 in case it installed a slightly older version that doesn't quite work.  Help / About PS or Plug-in / Camera Raw OR Help / System Info should have version info.

    If you're on Win 7 it needs to be at least service pack 1.  Here are the detailed System Requirements for PS 19:

    You can install an older version using the little down arrow next to the open/install button for PS in the CC app:

    Here is the list of prior versions I see because I'm on the latest PS 19.1.5 that was just released a few days ago.  You might see exactly the same thing or something with less current versions if the CC app didn't put 19.1.5 on your computer from the beginning:

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