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jiabao36737538w0tl
Participant
Oct 18, 2024 4:16 AM UTC
Question

Mac camera raw 17 de-noise function error

I'm using Macbook air M2 chip, when I try to de-noise a dng file, a window pops up and shows that an unknown error occured. What's weird is the estimated time becomes 5 mins, camera raw 16.4 shows only need 40 secs, I suppose this is a bug, plz review it, or what I did wrong plz help me 😞 

 

Thanks alot!

 

#enhancer #denoise 

 

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
Oct 25, 2024 2:18 PM UTC

Hey, @jiabao36737538w0tl. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

 

If you haven't already updated Camera Raw, please update Camera Raw via the Creative Cloud desktop app and check if the issue exists. Head here to learn more about what's new: https://adobe.ly/4e116o7;

 

Thanks! 
Sameer K

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