Inspiring

Answered

Nikon D800 Definitely NOT Supported in ACR RC 6.7 or in Photoshop CS6 beta with ACR 7

Forum|Forum|13 years ago
April 9, 2012
6 replies
25741 views

It's been my experience that I am unable to view RAW images shot by my new Nikon D800 with ACR 6.7 installed, or with Photoshop CS 6 beta which includes an ACR 7 plug-in. This is true whether I'm shooting in Live View or not.

Anyone else having difficulty with RAW images shot by the Nikon D800?

This topic has been closed for replies.

Correct answer trksterq

I just took a few shots and transferred the files from the card to the hard drive by dragging them rather than using Nikon Transfer. I was able to get a preview and open the image in ACR and then to PS. I only use Nikon Transfer to renumbering the file to an id with my preferred format (yyyymmdd-nnnn). LR will do that but since I have LR3 on the desktop (I have to upgrade the OS to OS X 10.6.8) I'll either have to do it via the laptop with LR4 or deal with the cameras file IDs. One thing I had forgotten to do - I had not loaded the new software that came with the camera - it was in the Spanish documentation so I forgot about it and I was using whatever version I had on the computer. I'll try updating later and see if that makes a difference.

I talked to Nikon Tech Support. Apparently Nikon Transfer as a stand-alone application is old and outdated. The transfer function is now included in Nikon View NX 2. They had me uninstall Nikon Transfer and use the transfer function within View NX2. That allows you to keep the numbering system you're used to, Jim, from Nikon Transfer, it's just that it's now contained in Nikon View NX 2, latest version 2.3.1. My NEFs are now viewable in all software, whether Photoshop, Capture One, etc.My questions are all solved now. I'll give myself the "correct answer" annotation, but it wouldn't have happened without the discussion we had here.

A

Anonymous

So D800 RAW finally worked when the ACR 6.7 update came along, then I upgraded to CS6, got ACR 7 and again it doesn't work. Slightly disappointed here. :-(

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adriana ohlmeyer

Adobe Employee

ACR 7.0 does not have support for the D800 or D800e, but ACR 7.1 does. If you would like, you can download ACR 7.1RC from the adobe labs. http://labs.adobe.com/technologies/cameraraw7-1/ Thanks!

A

Anonymous

Ah well... I guess I'll have to do another RC then. ;-)

Thank you for the pointer.

J

Jim Omaha

Participating Frequently

After loading the Nikon View software I was able to view the files via Nikon view and also using Adobe Bridge and process with ACR. Thanks to all - maybe the moral is - Read the manual and don't assume that everything is the same as previously.

J

Jim Omaha

Participating Frequently

I just received my D800 over the weekend. I am running a Mac with OS 10.5.8 and CS5. I also have a laptop with OS 10.6.8 and Lightroom 4. I installed ACR 6.7 on the desktop but could not get it to recognize the NEF files for the the D800. I received a dialog box stating that "...the file appears to be from a camera model which is not supported by the installed version of Camera Raw..." I am concerned that maybe there may be an incompatibility problem with the ACR and the version of the operating system on the desktop (10.5.8) but I was able to get ACR 6.7 to work on NEF files for my older Nikon cameras (D200 or D300) so I am not sure. QUESTION - will I need to update the operating system on the desktop in order to use the new version of ACR for CS5??

I did get the NEF files to work on the laptop with Lightroom 4 but I am less familiar with LR and would prefer to use the desktop since the monitor is larger and of better quality.

MadManChan2000

Adobe Employee

HI Jim,

How did you install 6.7 on your desktop? Just wanted to be sure you're actually running 6.7 (and not an older version by mistake).

(No, you should not need to upgrade your OS in this case.)

Eric

J

Jim Omaha

Participating Frequently

I checked the plugin from the Photoshop>about plug-in>camera raw and it said it was 6.7.0.319. I downloaded it from the Adobe website, double-clicked on the icon and followed the instructions (at least I thought I did).

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Alanairedale

Participating Frequently

Dear Adobe: I don't quite understand how it is that ACR 7.0 is less capable re the camera raw files it can open than RC 6.7. In essence they are both betas. But CS6 beta is supposed to be more advanced, not less advanced than CS5. For those of us who are running the beta and who have preordered CS6, Adobe is forcing a kludge to open D800 raw files, when it could have been done seamlessly. Since the profile is already written and included in ACR 6.7, why not issue a patch for ACR 7.0?

ssprengel

Inspiring

Eric (MadMan) Chan, from the ACR team, explained why ACR 7 beta supports less cameras than ACR 6.7 RC. My interpretation of what he is that it has to do with software development cycles: because ACR 7.0 is part of the much larger CS6 all of which is new, the functionality (including camera support) of ACR 7 was frozen much earlier than the functionality of ACR 6.7 which is part of CS5.x which is not being updated, much, if at all.

Said another way, because the rollout of CS6 is so important and the development and production, more time was given for internal testing and bug fixing, which pushed back the point where new functions could be added, including new cameras, as compared with PS CS 5.5, the entire development cycle of which was adding new cameras and PV2012 functionality. I would speculate that, Adobe will be releasing ACR 7.1 rather quickly after PS CS6 ships, to help synchronize its functionality with both ACR 6.7 and LR 4.1.

Adobe is forcing you to do nothing. You have chosen to purchase a camera before it was supported. Adobe is being helpful to both you and themselves by releasing betas of products that allow processing of images from your new camera, even if the workflow is not what is ultimately intended.

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Alanairedale

Participating Frequently

Thanks for the explanation. I wasn't trying to be snippy but it was puzzling why ACR 7 was more limited than 6.7. Now I understand, and I hope you are right about a 7.1 coming soon after the release (which is in a week).

B

BJN3

Participating Frequently

I have the CS6 beta installed along with CS5. When I installed the ACR 6.7 RC, my D800 files don't show thumbnails in Bridge CS6, and won't open via Bridge CS6. If I close down Bridge CS6 and Photoshop CS6, the thumbnails are visible in Bridge CS5 and the D800 files will open ACR from there.

Is there any way to update the ACR installation in the CS6 beta? It seems that the updater only updates CS5 when both versions are installed.

Out of curiosity I just tried to run the 6.7 patch and got the following error log link from the installer:

Photoshop Camera Raw 6.6 Update

Installation failed. Error Code: U44M2P7

MadManChan2000

Adobe Employee

Not yet. You can use CS5 + 6.7 RC or DNG Converter 6.7 RC to produce DNG images (from your D800 NEFs) which can then be opened in ACR 7 with CS6. But aside from that you'll need to wait for future versions of ACR 7.