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O
Orrellpenguin
Participant
June 3, 2018
Answered

Opened files appear corrupted

  • June 3, 2018
  • 2 replies
  • 640 views

Hi.

I'm quite new to this, haven't used this forum before and am not very technically minded so apologies if I've posted this in the wrong place.

I'm using CC and didn't have any problems until last week and I'm not aware that anything has changed / been updated on the software I'm using.

When I open a file in Adobe Raw (10.3) the image appears as being corrupted (it appears as rows of parallel diagonal lines). If I click "open image" the distorted photograph appears as normal in Photoshop. This is happening with raw files taken on my Canon 5D mkiii and Olympus EM1 mkii.

I have tried re installing Camera RAW.

The Camera Raw CC app says it is up to date but appears greyed out in Adobe Creative Cloud.

Any ideas / can anyone point me in the right direction?

Thanks,

Bryan

    This topic has been closed for replies.
    Correct answer Per Berntsen

    Try disabling the GPU.

    In the Camera Raw window, press Ctrl + K (Windows) or Cmd + K (Mac) to bring up preferences.

    Uncheck Use graphics processor at the bottom and click OK.

    2 replies

    O
    OrrellpenguinAuthor
    Participant
    June 4, 2018

    Thank you both, that has worked. I think the problem started after the latest Windows update.

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    June 4, 2018

    That's probably because you got a buggy video card driver bundled with the Windows Update.

    Per Berntsen
    Community Expert
    Per BerntsenCommunity ExpertCorrect answer
    Community Expert
    June 3, 2018

    Try disabling the GPU.

    In the Camera Raw window, press Ctrl + K (Windows) or Cmd + K (Mac) to bring up preferences.

    Uncheck Use graphics processor at the bottom and click OK.

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