For a complete overview of camera support in Photoshop and Lightroom, visit the following article:Why doesn't my version of Photoshop or Lightroom support my camera? Make sure your version of Photoshop or Lightroom is updated for the latest camera support. If you own an older version of Photoshop or Lightroom, Adobe provides backward compatibility for the latest cameras through the FREE Adobe DNG Converter. Note: ETAs for specific cameras are not available.

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P: New Camera Raw File Support - Requests & Information

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For a complete overview of camera support in Photoshop and Lightroom, visit the following article:

Why doesn't my version of Photoshop or Lightroom support my camera?

Make sure your version of Photoshop or Lightroom is updated for the latest camera support.
If you own an older version of Photoshop or Lightroom, Adobe provides backward compatibility for the latest cameras through the FREE Adobe DNG Converter.

Note: ETAs for specific cameras are not available.

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Sam2204944738ft

Participating Frequently

Whilst I agree that it probably doesn't make any difference, I still feel obliged to voice my opinion. Don't expect this to be productive, but it makes me feel a bit better. I am a monthly subscriber to Adobe products, and regardless of the "Adobe need to wait for a production camera..." etc etc, there's no excuse for lack of support for such a flagship camera, that was not only highly anticipated, but also quite delayed. I highly doubt the raw file types changed last minute, and also I'm left puzzled as to how YouTubers are able to edit their A7iv raws on "an unreleased version" of Lightroom. The big problem here, like most things in this world, is that Sony and Adobe have the power, and unless everyone joined forces to boycott them, the consumer has very little to no power. It's very much a case of tough luck. Is it Sony's fault? Definitely. Is it Adobe's fault? Definitely. I wouldn't mind waiting if there was a release date for the update and it was soon, which isn't too much to ask for. I have just downloaded a trial of Luminar and the Raws loaded straight up, do I have to purchase this whilst the biggest editing software company in the world catches up? Yes. If not, I can't shoot on my A7iv as I can't be sure how long clients will have to wait for the images, and it's not feasible to convert 1000's of images to tiff. I also can't sell my A7iii which I was reliant upon to part cover the cost of the upgrade. If anyone thinks it's not a big deal that the update hasn't come out to support the A7iv yet, you're right in thinking it's not a big deal to the majority, but it is actually a big deal to some people.

Either try harder to have updates ready for camera launch, or at least have the decency to keep your customers in the loop.

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fred4242

Known Participant

Very well written.

The last paragraph capture it for me.

Information. Information. Information.

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Wayan Barre

Participant

Same problem here. My A7 IV is useless. Any date of release? 😞

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TheDigitalDog

Inspiring

@Wayan Barre wrote:

Any date of release? 😞

See the answer marked correct from Dec 2nd.

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Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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fred4242

Known Participant

That is not a correct answer if you care about customer relations.

This camera is the most anticipated camera in years and being totally quiet is disrespectful to customers.

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DannyvdSluijs

Participant

im honestly sorry to respond.

I picked up my a7iv yesterday, and have the same issue ofcourse. But the same post i will be making to both company's. im a VERRRRY happy customer of both Sony and Adobe, both make my business run, but this is really a f#cking discrace!

Both DOMINATING the market of both processing and caputring, but not having the common, and to be honest, simple decentsy to actualy make the software meet the hardware is behond reason or logic.

Dont get me wrong, i will still be using both brands, I love you both, and im very happy to, but this is just awfull...

If any post reaches management, please please please, make arrangement with camera manufacturers to prevent these kinds of screwups in the future...

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haeki

Participating Frequently

That's just ridiculous. All those youtubers had the camera about 1,5 months ago to make their reviews and Sony wasn't able to send a camera to adobe and others the same day to get the software working? What is wrong with those guys, whoever they are?

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Linsenmomente

Participant

I bought the new Sony 7 IV and can't import and retouch the RAWs. When does the update comes?

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dj_paige

Legend

Updates normally come approximately every 3 months (but no guarantees, either). The last major release from Adobe was October 26, 2021 (I think, I might be a day or two off). So, you do the math.

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MichalSmid

Participant

So I tried everything and I'm already in line 😄

Should I take pictures in jpg now and pay for something that doesn't work?

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Anonymous

You can convert ARW to TIFF in ImagingEdge. It takes time and is twice the size, but there's no other option until Adobe stops acting like a company run by two guys in a garage.

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MichalSmid

Participant

Thank you. I've tried, but I have a feeling that some weird compression will take place there when I'm comparing the eye, for example.

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Marek Stachowiak

Participating Frequently

You can throw all the dirty things about Adobe and Sony here, but I think it would be nice if Adobe (representative) wrote clearly: "we are planning an update on December 20, 2021", then the matter will be simple.

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Skeje7

Participant

Totally agree, I don't understand this mystery with their customers who are asking a simple question, when will the a7iv be supported? Then they complain about Sony and their policies. I sincerely think that Adobe's strategy in this matter is to use the pissed off customers as a method of pressure against the camera brands and not to give a quality service to their own customers.

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nickpowellphotography

Participating Frequently

It's ridiculous that so many other software companies seem to have support for the A7iv, but the biggest doesn't.

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A_Olguin

Participant

It is ridiculous. As professionals paying a decent amount for software you'd expect to be kept up to date when new cameras are released. Come on Adobe and Sony, work together closer please!

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fred4242

Known Participant

Answering that we do not tell when you will be able to use your new $2500 camera to paying customers is not an ok answer.

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TheDigitalDog

Inspiring

@fred4242 wrote:

Answering that we do not tell when you will be able to use your new $2500 camera to paying customers is not an ok answer.

The answer however is correct: Those who know can't talk. Those who talk don't know.

You got software to access the proprietary raws from Sony. Had Sony provided raws to others like Adobe, they too could process them on day one; Sony didn't. You can use your raws today. You can use your JPEGs today. You will have to wait for Adobe support. Because again, Adobe got access to the proprietary raws when you did and they don't and cannot understand then and update their software over night. This isn't anything new! Its been this way for decades every time a proprietary raw file is released. Those waiting a few weeks/months before buying a new camera will likely be unaware that this is how its worked for decades. But it has. Such is life on the 'bleeding edge'.

These are facts, I'm very sorry you don't think the factual answers are OK.

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Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"