Pentax compatability

I can't get the super enhance feature to work in Camera Raw. I keep receiving a "graphics processor has encountered an unrecoverable error" alert in the dialog box. I believe my computer meets the software requirements, but I'm not 100% sure, I'm not a computer whiz so I have a hard time understanding some of the solutions provided on these forums. My system has an AMD Radeon R5 Graphics processor, which I updated (I think), which did not solve the issue. I  read something about camera compatability, is that the problem? I have a Pentax K30 and K70, does anyone else have these issues? Is there a way around it? Better yet, does Adobe provide any customer support, or is everyone supposed to know everything? Any assistance would be greatly appreciated.

David