Raw file will not open from Bridge 14.0.2

Question

Hi all,

When I try to open a raw file (Nikon NEF) into ACR from Bridge 14.0.2 I get the attached error.

Adobe support has tried many things, uninstalling/reinstalling Briddge, resetting preferences but nothing worked. They tell me it is a permissions issue. However, it works fine in Bridge 12.0.4. It stopped working from Bridge 13.

Double clicking on the file opens it in ACR, so I can't see how it is a permissions issue.

I note others have had the same issue. I am running Win 10, latest version, PS latest version and latest version of Bridge.

Any ideas?

Not a major problem, as double clicking on the file opens it in ACR. It is just that is a feature is in the app, it should work.

Regards,

Steve

Sameer K · Answer

Hey, @OzPhotoMan. I'll need more info to help you figure this out. Ensure you've updated to the latest version once again.

Try these workflows & report back with what you find:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer Sign in to Creative Cloud again & check if the issue exists.

Let us know if the error persists. Thanks!

Sameer K

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