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Question

Raw files downloaded as JPEG

Forum|Forum|3 years ago
December 26, 2022
3 replies
777 views

I have a Canon R5 camera and I shoot only Raw files, but when I downloaded the files using Bridge Photo Downloader, all files are downloaded as JPEG. Any suggestion?

macOS

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Community Expert

Community Expert

Hi,

Are the jpgs the preview files from your camera? Do you still have the RAW files on your camera? Have you tried copying the folder directly from your Camera to your Hard Drive and then opening them in Bridge to see if you get the RAW files?

Michelle

SarpelAuthor

Known Participant

Yes, if I transfer the files manually, it downloads as DNG file. So I assume the problem lies with PhotoDownloader?

Community Expert

Community Expert

It sounds like that. What version of Bridge are you using? Did you upgrade recently?

Michelle

Legend

If you copy the images manually, do you get CR3 files?

SarpelAuthor

Known Participant

You are right, manual download gives me CR3 files. Any suggestion on how to fix the downloader?

Legend

The photo downloader has been buggy for some time now. Not sure what the fix is.

Inspiring

So you are or are not using Adobe Camera Raw?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

SarpelAuthor

Known Participant

Yes, I use Adobe Bridge to review the files and then process them in Photoshop.