Raw not working in Elements 2023

Forum|Forum|2 years ago
June 5, 2023
3 replies
2894 views

I am a longtime Elements user. I recently bought a Canon R6 mark ii and couldn't get Elemnts 2021 with any of its updates to open teh raw files, so I bought Elements 2023, installed teh Raw update, and it still won't open the Raw files--I just keep getting an error message saying to install the Raw update. So I uninstalled everythign and tried again. Same result. After more than an hour on hold with online help, I am starting to get desperate. The Canon R6 mark ii is listed as supported; it is apparently the updat eitself that isn't installing or working correctly. Help. Thanks.

Windows

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mariellececile

Known Participant

J'ai le même problème que vous, j'ai acheté PSE 2023 la version de camera raw est 14.1 elle n'ouvre pas mes fichiers raw, j'ai un canon R6 mark II Avez-vous trouvez la solution?

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mariellececile

Known Participant

Bonsoir,

Je n'ai pas la solution. Désolée, j'aimerai bien la connaître? Je trouve que ADOBE a manqué en n'incluant pas camra raw pour ouvrir les fichiers CR3 On veut nos $$

Rob_Cullen

Community Expert

@mariellececile I believe you have three options-

1) Upgrade Photoshop Elements

2) Upgrade Camera Raw as instructed by @Jeff Arola in the post above.

3) Convert your CR3 files to raw DNG with the free Adobe DNG Converter App.

https://helpx.adobe.com/camera-raw/using/adobe-dng-converter.html

This 'Free' app is the answer for all Legacy Apps that will not be upgraded to match the latest camera file formats.

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

Jeff Arola

Community Expert

You can update to the latest camera raw 15.3.1 by following the below directions:

Update the Camera Raw version on your Mac or Windows machine

Last updated on Jan 12, 2022 | Also Applies to Elements Organizer, Premiere Elements

Find out how to update the Camera Raw version on your Mac or Windows machine.

Note:

The following is a workaround to update Camera Raw within Elements. It is recommended to wait for Camera Raw updates within the product for issue fixes.

If you haven't been able to update the Camera Raw plug-in for Elements, follow these steps:

Download and install the latest Camera Raw version from https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Quit all Adobe applications.

- On macOS, double-click the .dmg file to mount it.
- On Windows double-click the downloaded .zip file to unzip it. (Windows might unzip the file for you.)

- On macOS, double-click the .pkg file to start the installer.
- On Windows, double-click the resulting .exe file to start the installer.

Follow the on-screen instructions.

Once installed successfully, close the installer window.

Navigate to the following folder:
- On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats
- On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

Copy the Camera Raw plug-in from the CC > File Formats folder that is mentioned in the above step.

Navigate to the following folder:
- On macOS: /Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats
- On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats