Re: Camera Raw file open problem

Forum|Forum|6 years ago
February 25, 2019
3 replies
4247 views

My problem is opening CR3 files from Bridge. I can open them in Photoshop but not from Bridge. I receive these messages when I click on images in Bridge..."code execution cannot proceed because manta.dll not found." and "code execution cannot proceed because icucrnv.dll was not found."

Problem or error

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Chuck Uebele

Community Expert

Looks like icucnv40.dll is also used by Acrobat reader. Perhaps because it's a shared file, it is corrupt, but wasn't updated with just a Bridge and/or PS reinstall. You might either need to reinstall Acrobat, PS, and Bridge. Possibly run the Creative Cloud Cleaner tool also. This is just a guess, as it also might be just a bug.

Use the Creative Cloud Cleaner Tool to solve installation problems

R

Robert Mitchell ImagesAuthor

Known Participant

Worth a try. I'll let you know later.

⁣Sent from BlueMail

TantoL

Participating Frequently

Hi there you two. I am having the same problem as ipiny. Bridge will not launch photos into ACR without right clicking and manually selecting that. This is my first time working with my new EOS R files. Also some files will not show previews but will open in ACR using the previous method. As with ipiny, my Bridge preferences only show .CRW and .CR2. It doesn't show .CR3 like your example. I have all the latest updates via Adobe Creative Cloud application. I also uninstalled and reinstalled using the same application. Nothing is working.

I'm also having trouble with Bridge saying I'm low on memory but I don't see how that's possible. I have a 500GB Solid state running the OS and Bridge and my computer is a new build. This has all happened in the last month or two. So, I'm thinking it's a problem with an update. I have tried everything I can think of to remedy the memory problem but nothing seems to be working there either.

One problem at a time though. This .cr3 problem is unacceptable. I guess I may have to try Lightroom if Bridge will no longer work for me. I don't care for that app though.

Any ideas? Any help from Adobe on fixing this problem? Gary_Sc, if you don't have an answer for assisting with this since it's regarding a PC, can you direct to someone who can? It's clearly a problem for multiple people.

Thanks!