Skip to main content
Participating Frequently
June 28, 2020
Answered

Sony ZV-1 .ARW files do not open in ACR!

  • June 28, 2020
  • 4 replies
  • 2679 views

Is this matter being addressed by Adobe?

This topic has been closed for replies.
Correct answer JP Hess

There is always a bit of lag time between the introduction of a new camera and when a version of Camera Raw is available with support for that new model. Adobe must develop support for each individual model.

4 replies

JP Hess
Inspiring
August 2, 2020

I think you have to understand that Adobe users are working under a little different mindset. Perhaps some of us think that our Adobe products are at the center of the universe and that the digital world revolves around our products. But in reality Adobe is just another company as far as Sony or Canon or Nikon or Fuji or any other company is concerned. These companies provide their own software that support their format, and they aren't worried about whether or not Adobe's software is able to support their images. It isn't their concern. As far as I can tell, it never has been and probably never will be. Pentax and maybe one or two other camera companies (I don't know) have taken the initiative to adopt the Adobe DNG format as an alternative to choose for in-camera saving. But the vast majority of companies have turned their noses up to the idea. They have no desire or intention to cooperate with Adobe. They have no need to. So Adobe is left on their own to work out support for every camera that comes along, and take flak from users because that support might not be there the very day the camera is released. Seems to me some demands are just a bit unrealistic.

TheDigitalDog
Inspiring
July 10, 2020

To add, Adobe AND every other 3rd party raw converter product because Sony (like other camera manufacturers) has to go about making every new raw file differ from the last, forcing everyone to hack then update their software while you, the customer has to wait. 

The only solution at this point besides waiting is to use the Sony supplied raw converter. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Participant
July 31, 2020

an ETA for when you will be finished with this update would be nice.  And spare us the sob story. You have the most expensive AND widely used photo software on the market.  Learn how to work within your industry.

 

TheDigitalDog
Inspiring
July 31, 2020

Solution has been out for about a week:

Download DNG Converter 12.4 Beta:
Windows: https://supportdownloads.adobe.com/detail.jsp?ftpID=6971
Mac: https://supportdownloads.adobe.com/detail.jsp?ftpID=6969

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
JP Hess
JP HessCorrect answer
Inspiring
July 2, 2020

There is always a bit of lag time between the introduction of a new camera and when a version of Camera Raw is available with support for that new model. Adobe must develop support for each individual model.

Participant
July 10, 2020

It would be something if the .DNG converter recognisd it, even that still doesn't work yet.
The camera has been out about a month now.

JP Hess
Inspiring
July 10, 2020

When the DNG converter will support the camera Camera Raw will have been updated to support the camera as well. Everything goes hand-in-hand, and it takes time, and patience. And getting angry and blaming Adobe isn't going to help. Canon users and Nikon users and other users as well have gone through this frustration in the past.

Participant
June 29, 2020

I hope they adress this soon! I have a bunch of raw photos waiting to be edited. Tried Sony Imaging Edge and it's too crude for what I want to do.

Participant
July 2, 2020

I'm getting buy using Sony ImagingEdge View/Edit and have it set up to export to Photoshop (or Lightroom)
You get a button top left it works tolerably well.
It's better than using JPGs anyway

July 6, 2020

It doesn't really work in the same way we are familiar with ACR though.