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Answered

"Super Resolution" and the Radeon 5600M with 8g.

Forum|Forum|4 years ago
March 12, 2021
6 replies
1372 views

So, I have a 2019 MacBook Pro with 32gb of ram and the Radeon Pro 5600M discrete video card that is OpenGL and Metal compliant. I got really excited about the new Super Resolution capability in the new version of ACR. I tried to run it, and I was most sorely disappointed. I bought this very high end laptop which perfoms very well editing photographs and videos. Lightroom supports the card. Photoshop itself supports the card (OpenGL). ACR DOESN'T, notwithstanding that the 5600M has Metal and plenty of power. What's up with this?????

Hey Adobe engineers, what's the thinking about this? Do you have a plan for ACR recognizing the 5600M's Metal engine???

Written by someone who has used your LR and PS since their very beginnings!

Thank you.

Marc Weinberg

This topic has been closed for replies.

Correct answer MorganC

Hello,

I posted a response to another user and it worked for him. Apparently LR hasn't been updated with work with the Super Resolution but here is how to get it to work on your Macbook Pro 2019.

Go to your the following folder:

/Users/youraccountname/Library/Application Support/Adobe/CameraRaw/GPU/Adobe Photoshop Camera Raw/

Inside this folder you should see 2 files:

Camera Raw GPU Config

TempDisableGPU2 (this file might have a different number on the end)

Drag the Temp file to desktop (trash if everything works)

Restart Photoshop and it should work. Let me know if this works.

M

MorganCCorrect answer

Participant

Hello,

I posted a response to another user and it worked for him. Apparently LR hasn't been updated with work with the Super Resolution but here is how to get it to work on your Macbook Pro 2019.

Go to your the following folder:

/Users/youraccountname/Library/Application Support/Adobe/CameraRaw/GPU/Adobe Photoshop Camera Raw/

Inside this folder you should see 2 files:

Camera Raw GPU Config

TempDisableGPU2 (this file might have a different number on the end)

Drag the Temp file to desktop (trash if everything works)

Restart Photoshop and it should work. Let me know if this works.

M

mweinberg@frederick.eduAuthor

Participant

THANKS SO MUCH! That worked a treat, MorganC! Wahoo!

Marc

M

MorganC

Participant

Glad it worked!

R

richardn35856530

Participant

I had a similar problem with the failure of PS to recognize a Metal compliant cartd. I suggest you contact the Adobe Help Center: https://helpx.adobe.com/support.html

They ran the Creative Cloud Cleaner--an option I was afraid to run because of possible complications--and solved the problem. They were very professional and efficient and my problem is completely solved.

Good luck,

Richard

Chuck Uebele

Community Expert

Moved to the Camera Raw forum, from the Photoshop forum.

M

mweinberg@frederick.eduAuthor

Participant

To add to this: I have a Windows 10 parallels virtual machine. IT can run super resolution. This is ridiculous.

davescm

Community Expert

Hi this forum is answered by volunteer Photoshop users, we are not Adobe employees or developers.

You can raise bug reports at the link below , where they will be seen by Adobe staff.
https://feedback.photoshop.com/photoshop_family

Dave

R

richardn35856530

Participant

When I run the new PS on a 2020 iMac attempts to use the Enhance feature gives an error message saying that the GPU is not compliant with Metal. Since this iMac is Metal compliant I am perplexed.....

Richard

M

markg55512378

Participant

I am having the same problems on my 2020 imac.....How do we resolve? says that it is metal supported but the warning then comes up saying it isnt....HELP please

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