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sterlingr88747243
sterlingr88747243
Participant
April 12, 2017
Answered

"The command camera raw filter is currently not available"- Editing 32 bit photos

  • April 12, 2017
  • 11 replies
  • 9925 views

All,

I use Lightroom and Photoshop to create HDR images by "Merge to HDR Pro in Photoshop"

I then would set the mode to 32 bit and click "tone in ACR", which would bring up ACR for that 32 bit smart object.

After updating my Lightroom and Photoshop today, I run into a problem. Photoshop says "the command camera raw filter is currently not available" after I click tone in ACR. It seems as though ACR will no longer let me use it with 32 bit images....

PLEASE HELP, this is how I do all of my professional work and need to resolve this ASAP. I have already tried reinstalling both Lightroom and Photoshop, and manually installing ACR to no avail.

Thank you!

    This topic has been closed for replies.
    Correct answer Rikk Flohr_Photography

    Please see this document regarding the behavior change and workarounds:

    Command 'Camera Raw filter' not available in Merge to HDR Pro

    11 replies

    J
    jamesb54193194
    Inspiring
    May 10, 2017

    So is this just not getting fixed?

    H
    hullodare
    Participating Frequently
    April 26, 2017

    This is earth shatteringly bad news. 2nd time in the past several months this has happened. I absolutely depend on this. Why has there not been an update to fix this? My workflow took a long to to formulate and master. I have a fined tuned system of editing HDR images and having lost it in one fell swoop is beyond outrageous.

      M
      maartent40992767
      Participant
      April 21, 2017

      So is there a patch on the horizon yet?

      I am not too fond using 16 bits hdr as the highlights are too crappy and I am not a LR user. this always worked so it should work now too.

      Cheers

      Dave2GM
      Dave2GM
      Known Participant
      April 21, 2017

      Here's my work around.

      Update everything to the latest version.

      Download and install https://helpx.adobe.com/content/dam/help/en/camera-raw/installer/CameraRaw_9_9.zip

      Sorted.

        M
        maartent40992767
        Participant
        April 24, 2017

        Thanks Dave!! that actually worked!!! !!

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity ManagerCorrect answer
          Community Manager
          April 20, 2017

          Please see this document regarding the behavior change and workarounds:

          Command 'Camera Raw filter' not available in Merge to HDR Pro

          Rikk Flohr: Adobe Photography Org
          M
          maartent40992767
          Participant
          April 19, 2017

          I don't see how editing in 16 bits even remotely solves the issue. 16 bit highlights are ugly as in... really ugly and the entire point of creating a hdr is to make an indoor picture with good window-highlights.

          Distress by Maarten Tummers - Photo 207862131 / 500px

          These kind of images aren't even possible with a 16 bit edit.

          There wasn't even an issue to begin with until they decided to update PS + Craw. This entire ordeal happened right after the update and it needs to get fixed asap.

          D
          Denny A
          Participant
          April 19, 2017

          I fixed this for now by installing Camera Raw 9.9 manually. (Just get the URL for 9.10 and change the 9.10 in the URL to 9.9 to get the link.) Unacceptable that a bug like this wouldn't see a faster fix, though.

            Dave2GM
            Dave2GM
            Known Participant
            April 19, 2017

            Ok, so check out 'Camera Raw' below.

            I am unable to determine the version nor can I install or uninstall.

            With regards to manually installing - it would be really helpful if you could post the download link.

            JP Hess
            JP Hess
            Inspiring
            April 19, 2017

            Here is the link for Camera Raw 9.10:

            Camera Raw installer for Adobe Photoshop CC and CS6

              M
              maxwyss
              Legend
              April 16, 2017

              I add this as answer to the original question, but it takes into account the other answers/comments as well.

              I did some quick and dirty tests, and it seems that CameraRaw 9.9 or 9.10 is NOT the culprit. The culprit is Photoshop 17.1.0.

              When CameraRaw gets installed, it will be called from all installed Photoshop applications. I have CameraRaw 9.10 installed.

              • Starting Photoshop CC 2015.5, opening a TIFF, switching to 32 bit --> CameraRaw filter can be selected, and it opens the picture.

              • Starting Photoshop CC 2017 (version 17.1.0), opening a TIFF, switching to 32 bit --> CameraRaw filter (plus a bunch of other filters) can not be selected (because greyed out)

              Conclusion: Photoshop CC 2017 (version 17.1.0) has a severe bug, as a bunch of filters are no longer working with 32bit pictures. The version of the CameraRAW seems to be of no relevance (I can not test that, because there is always only one CameraRAW plug-in/filter available, system-wide).

              BTW, there are other serious bugs in version 17.1.0, in connection with the CameraRAW plug-in.

              Possible workarounds (note, this is not from Adobe; I am just a simple user, using some logic):

              a) downdate Photoshop to version 17.0.1 (which apparently worked, otherwise, this thread would have come up way earlier)

              b) do the processing with the CameraRaw filter in 16 bit.

              @davedwyervideo: The decision whether and when to fix a bug is taken by persons most likely not following this forum; Brett N is just the messenger. Depending on how critical a bug is, an immediate fix may come up, otherwise, we'd have to wait until the next "regular" update (that's my experience with Adobe and Acrobat).

                sterlingr88747243
                sterlingr88747243Author
                Participant
                April 16, 2017

                This WOULD make sense, however after manually installing ACR 9.10, I reinstalled Photoshop 17.1.0 and everything is working. Maybe it's not ACR itself, but the interaction between ACR 9.10 and Photoshop 17.1.0? Therefore, it's not PS 17.1.0

                TL;DR, I don't think you are 100% correct because I have ACR 9.9 and PS 17.1.0 and it works.

                M
                maxwyss
                Legend
                April 19, 2017

                That does sound plausible, indeed. I think we can say that the interaction between Photoshop 17.1.0 and CameraRAW 9.9 / 9.10 is not as rock solid as it should be. 

                So, a third workaround would be (if I understood it correctly) to update to the newest versions of CameraRAW and Photoshop, then uninstall Photoshop and reinstall.

                A
                alexandref22739761
                Participating Frequently
                April 16, 2017

                I did find a way to edit my HDR files!

                After you had the "command camera raw filter is currently not available" error message you should do the following steps:

                First flatten the layers (this is very important).

                Save your file as TIFF

                Than you open it as a RAW file and you can finish your workflow as you would usually do.

                Worked as a charm!

                Happy Easter everyone!

                M
                maxwyss
                Legend
                April 16, 2017

                You have to be aware that the CameraRAW plug-in (which you are using following your description) works by default in 16 bit, and does not have a 32 bit option. And 16 bit works…

                H
                hbost
                Participant
                April 15, 2017

                Ditto.  I manually installed ACR 9.9 and no luck.  NO WAY am I going to let anyone "remote into my computer".   At a client now that wants to see HDR photos of their hotel.   Come on, Adobe...

                sterlingr88747243
                sterlingr88747243Author
                Participant
                April 15, 2017

                Then 1. You didn't install it correctly. and 2. Being a very privacy-concerned person myself, I had no issue letting them remote in after doing a little research. The program they use to do it is legit, and you can see everything they are doing anyways. As long as you are watching then you have nothing to worry about. The people who work for adobe support know they'll lose their job if they do anyting even remotely suspicious.

                N
                NoCoHunter
                Participant
                April 15, 2017

                I actually was having the same issue with a trial version of Photoshop, so I recently allowed an adobe employee to remotely access my computer, and within the hour there was suddenly a folder on my desktop entitled "Winter Wonderland 5" or something like that. I moved it to the trash only to have it reappear a few minutes later. I deleted it again, emptied my trash bin, and quickly got off the chat with the adobe employee. The employee took much longer than (I feel) was necessary to install an older version of photoshop as the fix. This was extremely disturbing to me since I run my own photography business and most of my life is built into my mac. Could you please provide me with some info to the highest corporate contact information you have so I can report this? I WILL be contacting corporate one way or another.

                To everyone else out there, DO NOT let the adobe employees remotely access your computer. I felt extremely sketched out after that whole experience.

                F
                federico faserem
                Participant
                April 13, 2017

                You can install the 9.9 version.

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