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S
Steve30986372uztp
Participant
July 11, 2023
Question

The graphics processor has encountered an unrecoverable error. Due to a run-time error

  • July 11, 2023
  • 1 reply
  • 436 views

mine having this problem only when opening jpegs on camera raw ( any version 13-15 ) , straight RAW files eg CR3 seems normal , but as soon as i saved it to jpeg and reopen camera raw the problem occur again , the editing is normal only no GPU acceleration . . . could this be a gpu driver error ? im using latest amd drivers . . .or maybe wait until fix ?

 

thanks 

 

using latest update of win 10 22h2 and amd gpu driver

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
July 12, 2023

Hey @Steve30986372uztp. Welcome to the Camera Raw Community. I'll need more info to help you figure this out. If you're using Photoshop too, please share the system info of Photoshop from Help > System info > Copy & paste into a text document > Upload and share with us here. 

 

What specific AMD GPU are you working on? Integrated or a dedicated GPU? Sometimes, the latest GPU drivers & Windows update patches can cause unexpected behavior.

 

If your GPU has been updated recently, give this a try:

The GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

  • Press the Windows + R
  • Enter %APPDATA%\Adobe\CameraRaw

  • Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
  • Restart Camera Raw, which should capture the updated driver & hardware capabilities.

 

Let me know how it goes. Thanks!
Sameer K

S
Steve30986372uztpAuthor
Participant
July 13, 2023

Hi 🙂

yes i've tried that and didn't work . . . the only file that worked is eos R5's cr3 , it worked flawlesly

and as soon as i saved it to jpeg . .  the problem occurs again . . . , either it's windows 10 22h2 cumulative updates OR amd adrenalin that's causing this . . .  previous windows 21h2 worked fine , the problem is in camera raw , photoshop works good so far

 

thanks before

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