Transferred CR2 Images from Canon 5D Mark II and cannot open in PS or LR

Forum|Forum|9 years ago
November 26, 2016
2 replies
1218 views

I have a 5D Mark II, MacBook Pro, all updated versions of LR, PS, Bridge, and as of last night I now have DNG Converter 9.7, as well. I imported my raw images using a card reader like I always do. My CR2 raw images cannot be opened anywhere!

Trying to troubleshoot I put the card back into my camera to check out the images and it gave me a question mark icon and a message reading "Cannot play back image."

What's going on? I appreciate any help you guys may have for me!

This topic has been closed for replies.

John Waller

Community Expert

Can you upload a sample CR2 file to somewhere like Dropbox and post a link here so we can take a look?

LondonBridgesAuthor

Participating Frequently

Gladly! Dropbox - _MG_8479.CR2

ssprengel

Inspiring

The file you've posted on Dropbox is not a raw file from any camera. The contents are unrecognizable.

If you can try and transfer the files, again, using an OS function, Finder or Explorer, then do that and see if they work any better. Try a different cable or card reader or computer. It's hard to say what might be wrong without those troubleshooting steps.

ssprengel

Inspiring

What versions of LR, PS and ACR are you using? Don’t say “fully updated” actuallyt go check to see what version in Help / System Info or Help / About …

LondonBridgesAuthor

Participating Frequently

Hi ssprengel,

I have Creative Cloud and

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