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Sara23188249jbw1
Participant
February 16, 2022
Answered

Unable to open camera raw files

  • February 16, 2022
  • 3 replies
  • 806 views

I work in Camera raw, through Bridge in Creative Cloud. I easily edit my raw files from my current Canon 7D mark II camera. However, I can not work in a number of images in an old folder with raw and jpg images taken with an old Canon 60D - neither preview in Bridge nor open in Camera raw. When I try to open in camera raw I get the error message "The Camera Raw settings could not be applied because there were no camera raw files or the selected files were disk protected". After a while, the option to even open in Camera raw disappears. This applies to both files in jpg, raw and mov from this folder. Grateful for help!

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Correct answer Sara23188249jbw1

Hello again! I have spoken to Apple support and the files are permanently damaged unfortunately, for unclear reasons. Thankfully, I had an old copy in the cloud. Thanks anyway for the help.

3 replies

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LexProf
Participant
February 25, 2022

I don't think your files are necessarily damaged. I just noticed this problem too. Turns out the problem was that the folder I had the files in had a ? at the end of it. Removing the ? from the folder name solved my problem. Go figure. So check if you have any weird symbols in the folder name, or the file name for that matter. I'm also on a Mac and opening Canon .CR2 files.

TheDigitalDog
TheDigitalDog
Inspiring
February 16, 2022

And if you have Photoshop host ACR, it works or doesn't?

Any chance you're on an M1 processor?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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Sara23188249jbw1AuthorCorrect answer
Participant
February 17, 2022

Hello again! I have spoken to Apple support and the files are permanently damaged unfortunately, for unclear reasons. Thankfully, I had an old copy in the cloud. Thanks anyway for the help.

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Lumigraphics
Legend
February 16, 2022

What versions of everything do you have? Where are these files located? If you copy them to your desktop, do they work? Can you open them in Apple Preview?

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Sara23188249jbw1Author
Participant
February 17, 2022

I'm working on a Macbook Pro 2021 and have been doing them lately

available updates for Creative Cloud and Camera raw. When I try to copy the files (located on an external hard drive) to my disk drive, I get the following error message:

Finder could not complete the operation because some information in "jpg" could not be read or written.

(Error code -36)

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Lumigraphics
Legend
February 17, 2022

Error -36 is end of file which means they are corrupted. 

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