Inspiring

Answered

Unable to open Canon 7D CR2 raw files in Photoshop CS6

Forum|Forum|10 years ago
March 26, 2015
6 replies
15357 views

Hi Folks,

I have been trying to open Canon 7D CR2 raw files in Photoshop CS6 (Extended) (Windows 8.1) but I'm always getting the error "Could not complete your request because the file format module cannot parse your file".

I installed the Camera Raw plugin ver 8.8.0.397 today. Did this initially by downloading and running the CameraRaw_8_8.zip available here Camera Raw plug-in installer. Still got the error.

Went and did the Check Updates in Photoshop and updated the Camera Raw (and other components) but STILL cannot open the CR2 files.

I can see the thumbnails in Bridge but when I double click to open them in Photoshop, same error.

Cannot seem to get past the "Could not complete your request..." error.

Any ideas?

Cheers,

Doug...

This topic has been closed for replies.

Correct answer Bespoke Gems

Now that's interesting. Just tried opening up the images in Canon Digital Photo Professional and they seems to work, no problems. That's good.

Now I just need to figure out why Photoshop is having issues...

Cheers,

Doug...

S

swstander

Participant

I just had the same problem after I rented a 7D mark II today.

I installed Camera Raw 9.1.1 installer and every thing was fixed.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Please note is has to be 9.1.1 as it is the latest one compatible with CS6

pjdavis5567

Participant

import your files into Lightroom, on the top ribbon you have an option to convert to dng, then export as a dng into a folder of your choice and the files will open as required in PS

gregorINco

Participant

Okay then,this thread seems to have stopped without a good conclusion. I may be a little out of line here and possibly in the wrong discussion, but couldn't find a better one. My issue is not with CS6 but rather the RAW CR2 files from my new 7DII. None of the programs I found can open them as shot.

Here is a sample pic - can anyone open it full screen in ANY program at all?

Dropbox - 4R4A3280.CR2

Now, Canon's DPP4 looks as if the images will open because, after the 2nd Canon Factory repair, the program displays them as thumbnails, but when the pic is actually opened for editing, garbage. And BTW, it's different garbage on every pic. Corrupt images could be 10% corrupt or 100%, and in different areas of each pic.

The camera has been sent to Canon service in California for the 3rd time. The system board and CMOS Sensor assembly have been replaced and adjusted.

The latest version of DPP4 has been downloaded and opens everything but these corrupt CR2 files.

Converting to DNG to open with many other programs gave the same corrupt image as the original CR2.

Different CF cards by different manufacturers to Canon's specs, and yes, formatted.

Ditto with SD cards.

Different lenses.

Different recording configurations: RAW to CF, Raw to SD, RAW to both.

Different card readers.

Different cables.

Direct into laptop with built-in card reader.

JPEGs are beautiful regardless of which card gets recorded.

Frustration level is maxed out. Can anyone think of another possible thing to do?

Thanks for your time! Greg

O

Olesya Sukhomlin

Participant

I can't open in Photoshop raw file of my new camera Canon 7D too, but I open raw of Canon Mark II, it's any problem. System write: "Photoshop Camera Raw 9.1.1 (CS6). Update is not applicable". But I need to work in Photoshop. What must I do??

ssprengel

Inspiring

What camera, a 7D Mark II or something else? If so the 7D2 needs Camera Raw 8.7 or newer.

What version of Photoshop do you have? Help / About … Photoshop

What version of Camera Raw do you have? Help / About Plug-ins / Camera Raw

What operating system do you have on your computer?

O

Olesya Sukhomlin

Participant

Yes, I have Canon 7D Mark II,

Adobe Creative Suit 6 Master Collection ( = Photoshop CS6) and Photoshop Camera Raw 9.1.1. It's newer than 8.7.

And all it works good with Canon 5D Mark II, but doesn't want work with 7D ((

ssprengel

Inspiring

It sounds like the files are corrupted. MRaw and SRaw are supported by Adobe products—I tried just now with my 7D2. DPP will likely show errors when you try to export a JPG from them.

B

Bespoke GemsAuthor

Inspiring

Hi Folks,

Thanks for your replies and assistance so far, very much appreciated. Its a very frustrating problem... this should be one of those things that just work.

I have uploaded two sample pics taken with my canon 7d. If you get a chance, could you please try opening these images to see if they work on your machine.

http://www.bespoke-gems.com/images/gemstones/misc/rawtest1_canon7d.cr2

http://www.bespoke-gems.com/images/gemstones/misc/rawtest2_canon7d.cr2

I have tried opening them on both my office and home computer but neither of them work.

Hmmm... could it have anything to do with the lens (Canon Macro Lens EF 100mm1:2.8 USM)

Many thanks!