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rainsnick
Participant
January 22, 2018
Answered

Unable to Update (multiple) DNG previews in ACR - is this a bug?

  • January 22, 2018
  • 2 replies
  • 2441 views

OK, so I open a few DNG files into Photoshop/Adobe Camera RAW, then make a white balance change to all of them and then click Done.

I have Update DNG Previews selected in Prefs. Should work fine, BUT if I try to do it to more than one file at a time I get an error message - either "Unable to save the raw conversion settings - there was an unknown error" OR "Unable to update DNG previews - there was an unknown error".

The first file in the selection updates, not the others. I can do one at a time no problem too.

As a final twist, if I go back and try again with the same files I get the same error BUT the previews actually have been updated.

I am viewing the images in Photo mechanic, then opening them into ACR via a Cmd-E. I need the DNG previews to update so I can see my edits in Photo Mechanic.

Anyone else seen this? I can't find any references to this problem anywhere.

Thx

Nick Rains

Australia

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi PatrickBaldwin,

    sorry to hear about this. Does the marked solution  in this discussion helps you in resolving the issue?

    Unable to Save Raw Conversions Bridge ACR 2018

    Thanks,

    Akash

    2 replies

    P
    Patrick Baldwin
    Known Participant
    March 22, 2018

    Actually I have now discovered that while deleting the preferences does cure the problem as soon as I configure the preferences to my needs the issue returns. The changes I make to the preferences are:

    Apply sharpening to preview images only

    Increase Camera Raw cache from 5GB to 10GB

    Update embedded jpeg previews in DNG's full size

    Disable Jpeg and Tiff support.

    On a Mac running Sierra 10.12.6

    R
    rkiaulehn
    Participating Frequently
    April 6, 2018

    hi patrick,

    did you find a solution??

    thanks!

    P
    Patrick Baldwin
    Known Participant
    April 7, 2018

    Hi. I haven't found a solution yet but I will test out what you said about the jpeg preview size. I am dismayed that Adobe have let this go on for so long.

    Thanks for the tip.

    Best wishes. Patrick.

      Akash Sharma
      Akash Sharma
      Legend
      February 8, 2018

      Hi Nick,

      Thanks for your descriptive post.

      The issue you've described does sounds like a permissions problem. How are your Camera Raw preferences set?

      Do you write the changes to the Camera Raw database, or to XMP sidecar files? If you write to XMP, then it's important that the disk/folder where the images reside has write permissions.

      Let us know the your findings.

      Regards,

      Akash

      P
      Patrick Baldwin
      Known Participant
      March 16, 2018

      I have the same problem as the OP. This is not a permissions issue. This is a bug that has been in CC for a while. I'm amazed that Adobe still haven't sorted it out.

        Akash Sharma
        Akash SharmaCorrect answer
        Legend
        March 19, 2018

        Hi PatrickBaldwin,

        sorry to hear about this. Does the marked solution  in this discussion helps you in resolving the issue?

        Unable to Save Raw Conversions Bridge ACR 2018

        Thanks,

        Akash

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