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Participating Frequently
August 2, 2025
Question

Update: GPU errors, Camera Raw, NVIDIA GPU.

  • August 2, 2025
  • 2 replies
  • 264 views

After trying to solve this problem for over 2 months including buying a new laptop and asking in these discussion forums (dialogue with @Aleke)  and trying everything in official adobe support documents, this:


Earlier today I worked with Adobe support about a problem I was experiencing where Adobe Camera Raw was halting with the error, "The graphics processor has encountered an out-of-memory error." The support person almost immediately implemented a workaround that seems to have resolved the issue, which seemed like a miracle after exhausting all suggestions on your website support documents and in the adobe community forums. Astonishingly, this workaround was to disable my NVidia 4070 graphics card altogether in Device Manager, leaving only my integrated Intel UHD GPU enabled. While I am very grateful to have a workaround that allows me to get back to work right away (she was wonderful), this hardly seems like an acceptable long term solution.

 

This is a brand new laptop. I paid a significant premium on this laptop to include a high end graphics card like the NVidia 4070 in order to ensure my Adobe software ran as well as possible. In a cruel irony, this new laptop was purchased - and the premium on the high end graphics card was paid - explicitly because I recently (after recent Adobe updates) started experiencing the "graphics processor has encountered an out-of-memory error" on my old laptop (after a PS/ACR update, 2+ months  I’ve been dealing with this!). This old laptop, probably not coincidentally, also had both an integrated GPU and an NVidia GPU.

 

The fact that the support person was so quickly able to zero in on this workaround suggests very strongly that there is a known issue with some kind of conflict on systems with both an integrated GPU and a third-party or at least an NVidia GPU, and it's a well-known fix to disable the third-party or NVidia GPU in this circumstance. I would like some more information about what is known about this issue, why it's necessary to disable my high end GPU in favour of a lower-end integrated GPU, and if there is a long term fix coming for this issue that will allow me to make use of my very expensive NVidia GPU on my brand new laptop going forward.

 

Again, I am very grateful to be able to get back to work so quickly after talking to Adobe support. This problem was causing me a lot of stress and costing me time and money. This is certainly an acceptable short term solution to this problem. However, disabling an expensive high end GPU is a completely unacceptable long term solution. I am hopeful you can shed some light on when I can hope for a better long term solution.

Thank you,

 

PS, while navigating your phone system to get support we are told to find solutions to our problems at forums.adobe.com…a directory which does not exist, this too, should be fixed.

2 replies

Erik Bloodaxe
Legend
August 2, 2025

It is quite likely that having two GPUs is the issue rather than your 4070 causing the problem. It is well documented that Adobe software has issues with multiple GPUs. 

Why not try the opposite of what you have done - disable integrated graphics and use your 4070 alone. 

Participating Frequently
August 7, 2025

Tried this, it crashes like when both were running

It crashes less often with the intel GPU when I switch back

They wont just let me have an older version of Camera Raw which worked fine

 

 

Participating Frequently
August 2, 2025

(Adobe phone support was how this "solution" came about, with remote control of my computer. The tech support woman was amazing and did what she could to solve the problem, all of my other settings were correct as per online documents provided by Adobe)