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CBKS77.X
CBKS77.X
Participant
October 8, 2022
Question

Bug issue with version 23.1

  • October 8, 2022
  • 1 reply
  • 603 views

the updated version does not work for me it loads alright but it does not show the puppet or any image in the scene panel.  it just appear black

This topic has been closed for replies.

1 reply

D
Adobe Employee
Daniel McKittrick Ramirez
Adobe Employee
October 10, 2022

Can you try the following?

Hold the Shift key and click the beaker icon located at the top right of your screen. Then type 'ModernizedGPUSupport' into the text box and click "disable". 

This will revert back to our older GPU support code path. You might need to quit and relaunch. If that fixes the issue, it would be great to get more information on your GPU hardware and driver. 

Updating your GPU drivers might fix the issue as well. 

 

    CBKS77.X
    CBKS77.XAuthor
    Participant
    October 12, 2022

    13-inch, 2020, Four Thunderbolt 3 ports

    2 GHz Quad-Core Intel Core i5

    16 GB 3733 MHz LPDDR4X

    Intel Iris Plus Graphics 1536 MB

     

    I gave up and downgraded to the older beta version which works fine thanks i think il stick to this until the next update 

    Again thanks for the help ❤️🙏

    CBKS77
    D
    Adobe Employee
    Daniel McKittrick Ramirez
    Adobe Employee
    October 14, 2022

    Would be really helpful if you could try what I suggested to see if that fixes it for you. 

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