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david50B9
Known Participant
July 14, 2021
Question

Camera goes in and out.

  • July 14, 2021
  • 1 reply
  • 424 views

Webcam works fine for zoom and other things.  All drivers are updated.  Adobe rep told was helpful but eventually told me there was nothing they could do since this is a beta.  Why would you put out a beta version and invite people to use it when it doesn't even function as it does in your OKSamurai YouTube videos?  I have a huge project to do and it looks like I'm going to have to tell my client that I can't deliver because Adobe released something that doesn't perform the basic functions advertised.  Livid.

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1 reply

CoSA_DaveS
Adobe Employee
CoSA_DaveS
Adobe Employee
July 14, 2021

Sorry it's not working for you. Can you share a screen recording showing the problem?

 

Do you need features that are only in the Beta version? If so, which ones in particular?

D
david50B9Author
Known Participant
July 15, 2021

Thanks for the reply.  It's not easy for me to get a screen recording.  Just imagine the camera/mic window going black for a second every 2-3 seconds.

 

I need the body tracking feature for this project.  Perhaps I'm being too optimistic using a beta for a gig, but a month ago I was able to rig my character correctly.  I broke the rig when I changed layers in the source art and now I can't fix my puppet bc I can't test it since the camera is acting up.  I did try un/re/installing the app.

 

Thanks so much for any advice.

 

G
Adobe Employee
gheller
Adobe Employee
July 19, 2021

So sorry to hear you are having trouble!

 

We have tested extensively with Logitech cameras and they generally work very well with CH and CH Beta.  I don't have the Logitech C615 here in my collection to test with, but I do have the very similar Logitech C525 webcam.   I just tested it with Beta Ch and it seems to be working well.

 

The fact that your camera turns on and delivers a few frames before going blank is very interesting to me.   This behavior is sometimes indicative of a power issue.  If the camera tries to draw more than the USB port can provide, this behavior is sometimes the result.

 

Is your camera connected through a USB hub?  If so, please try connecting it directly to your PC.

 

If your camera is already connected to your PC you might try connecting it to a different USB port.  Is there a high-speed (blue) port on your PC?  If so please try that.

 

One more question:  Did you install any Logitech camera drivers?   Most of the Logitech camera drivers are obsolete with Win10, and can interfere with normal camera operations.  If you have installed them you might try removing them and rebooting.

 

Please try the above and let us know how that goes.  I have a few more ideas for you if that doesn’t help.

 

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